HTC U11‎

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Why doesn't the phone wake up when I touch the fingerprint scanner?

If your phone doesn't wake up when you touch the fingerprint scanner, check the following:
  • In Settings > Fingerprint scanner, make sure Wake up screen is selected.
  • Make sure the proximity sensor is not covered when holding the phone. Refer to the user guide to see where this sensor is located.
  • Make sure your finger is not wet or too dry.
  • Do not wear gloves when using the fingerprint scanner.
  • Touch the fingerprint scanner for at least 2 seconds for it to recognize your fingerprint.
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