HTC U11‎

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Why are the apps on my phone crashing and force closing?

In some instances, an app may force close, crash, frequently freeze or stop responding, or generally not work as the app was designed. This can be caused by many factors, but most app issues can be fixed by updating the software or clearing the app data.

App updates usually contain patches to fix problems identified with the app. Some app updates are delivered through Google Play Store , while others are in device software updates.

Clear the app data

Clearing the data of an app will delete any settings, saved information, or other configurations of the app.
Important: Before doing this step, make sure to back up any important information.
  1. Go to Settings.
  2. Do one of the following:
    • Tap Apps & notifications > App info.
    • Tap Apps.
  3. Find and tap the app that is experiencing the issue.
  4. Tap Storage > Clear data.
  5. Tap OK to confirm.

Update apps from Google Play Store

Make sure all of your apps are up to date, since many app developers will include performance improvements with app updates.

  1. Open the Google Play Store app.
  2. Tap Drawer button, and then tap My apps & games. In the Updates tab, available updates for installed apps will be displayed.
  3. Tap Update all to update all installed apps. To update specific apps, tap the Update button next to the app.

Update your phone's software

If the issue is not being caused by an app, check for updates to your phone's software and if an update is available, download and install it.

  1. Go to Settings.
  2. Tap , search for Software updates, and then tap it in the search results.
    Note: In certain phone models, you may need to search for System update.
  3. Tap Check now.

Reinstall an app

If the app was downloaded or updated from the Google Play Store app, reinstalling the app or update may resolve the issue with the app.
  1. Go to Settings.
  2. Do one of the following:
    • Tap Apps & notifications > App info.
    • Tap Apps.
  3. Select the app that is experiencing the issue.
  4. Select Uninstall for apps downloaded from the Google Play Store app or Uninstall updates for preinstalled apps. Select OK to confirm the selection.
  5. Install the app or update again via the Google Play Store app.
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