On your old
phone, download the
HTC Transfer Tool
and use it to transfer your content to
The types of locally stored content on your old phone that the
HTC Transfer Tool can transfer include contacts, messages, music, photos, videos, and some settings. More types of data such as call histories, email accounts, and some HTC app settings can be transferred from HTC phones that have
HTC Sense® 5.5 or higher.
Important: You need
Android version 2.2 or later to use the
HTC Transfer Tool on your old phone.
Home screen, swipe up and then tap
Get content from another phone.
Choose whether to transfer from an HTC
Android phone or other
Get content from another phone screen, tap
Follow the steps shown on
HTC U12+ to download the
HTC Transfer Tool to your old phone, install it, and open the tool.
When you see a PIN on your old phone, make sure the same PIN also appears on
HTC U12+ before you continue.
If the PIN code doesn't appear, tap
Retry on your old phone. If it still won't appear, this may mean that your old phone is unable to connect to
HTC U12+. When this happens, try another transfer method.
Confirm on your old phone.
On your old phone, choose the types of content you want to transfer, tap
Wait for the transfer to finish.
Done on both phones.