The types of locally stored content on your old phone that the
HTC Transfer Tool can transfer include contacts, messages, music, photos, videos, and some settings. More types of data such as call histories, email accounts, and some HTC app settings can be transferred from HTC phones that have
HTC Sense® 5.5 or higher.
If the PIN code doesn't appear, tap
Retry on your old phone. If it still won't appear, this may mean that your old phone is unable to connect to
HTC U12+. When this happens, try another transfer method.