Before calling for support, you can first use the
Help app to troubleshoot or perform diagnostics on your phone.
This helps you in finding the problem cause, and in determining whether you can resolve the problem or you need to call for support.
-
From the
Home screen, tap
, and then find and tap
Help.
-
Tap
Tips & Help and then tap .
Note: If HTC
Help is not preinstalled on your phone, you can download it from
Google Play.