HTC U11 life must not be exposed to non-fresh water, high water pressure, strong or fast-moving water, or sand since these may cause overheating, electric shock, or damage to the phone. Do not attempt to charge or otherwise use the USB port when HTC U11 life is wet. Normal wear and tear may decrease the water and dust resistance over time.
Warranty will be void if the phone is not used in accordance with the instructions and precautions addressed in this user guide, including, but not limited to, using the phone in environments or situations that exceed the limitations of the IP67 rating. For usage precautions and tips on care and maintenance, see
Care and maintenance tips and
Cleaning and drying. Also make sure to read the Safety guide that comes with the phone.
Never attempt to insert or remove the
nano SIM and
microSD cards with gloves, wet hands, or when the phone is wet.
Do not intentionally submerge HTC U11 life. If the phone accidentally gets immersed in water, avoid pressing the controls—such as the POWER and VOLUME buttons—and do not operate the phone.
Do not expose the phone to fast or strong-moving water such as shower spray, running taps or faucets, waterfalls, or ocean waves.
Do not expose the phone to or let the USB port come in contact with the following:
If the phone is exposed to fresh water, make sure to dry it thoroughly. To avoid damaging the phone, do not charge when contaminants are present or the USB port is not completely dry. In these circumstances, do not connect any external device.
Never use a hair dryer to dry wet parts of the phone.
The power adapter and accessories are not water resistant. Never use them in wet areas such as in the bathroom or kitchen since contact with water may cause malfunction, electric shock, or other hazards.
Avoid leaving the phone in humid places such as the bathroom or kitchen for too long since it is not moisture-proof.
While rinsing, do not press on the tray to avoid having gaps around the card slot which may allow water to enter the phone.
If condensation forms inside the display such as when there's a drastic change in temperature, place the phone at room temperature until condensation disappears.