HTC U24 pro‎

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Water and dust resistant

HTC U24 pro is water and dust resistant. It has an IP67 rating as defined in the International Standard IEC 60529. With the nano SIM/microSD slot covered and closed tightly, the phone is water resistant if it is briefly submerged by accident in fresh water less than 1 meter deep and no longer than 30 minutes at room temperature.

HTC U24 pro must not be exposed to non-fresh water, high water pressure, strong or fast-moving water, or sand since these may cause overheating, electric shock, or damage to the phone. Do not attempt to charge or otherwise use the USB port when HTC U24 pro is wet. Normal wear and tear may decrease the water and dust resistance over time.

Warranty will be void if the phone is not used in accordance with the instructions and precautions addressed in this user guide, including, but not limited to, using the phone in environments or situations that exceed the limitations of the IP67 rating. For usage precautions and tips on care and maintenance, see Care and maintenance tips and Cleaning and drying. Also make sure to read the Safety guide that comes with the phone.

Care and maintenance tips

Follow these tips and precautions to help maintain water and dust resistance for your phone.

Never attempt to insert or remove the nano SIM and microSD cards with gloves, wet hands, or when the phone is wet.

  • Before inserting the tray and closing the card slot, wipe off every drop of water or dirt with a clean, dry cloth. Also make sure that no hairs, fibers, or small particles are caught between the tray and the slot opening to prevent water from entering the phone.
  • Parts that maintain water resistance such as the tray—which acts as the card slot cover—may degrade over time. If these parts degrade or get damaged, the phone will no longer be water resistant. If this happens, contact your retail store or mobile operator. You may be charged for parts replacement.

Do not intentionally submerge your phone. If the phone accidentally gets immersed in water, avoid pressing the controls—such as the Power and Volume buttons—and do not operate the phone.

Do not expose the phone to fast or strong-moving water such as shower spray, running taps or faucets, waterfalls, or ocean waves.

Do not expose the phone to or let the USB port come in contact with the following:

  • Water containing soap, detergent, or shower gel
  • Sea water, swimming pools, spas, hot water, and hot springs
  • Any liquid besides tap water such as alcohol, juices, and condiments
  • Sand

If the phone is exposed to fresh water, make sure to dry it thoroughly. To avoid damaging the phone, do not charge when contaminants are present or the USB port is not completely dry. In these circumstances, do not connect any external device.

Never use a hair dryer to dry wet parts of the phone.

The power adapter and accessories are not water resistant. Never use them in wet areas such as in the bathroom or kitchen since contact with water may cause malfunction, electric shock, or other hazards.

Avoid leaving the phone in humid places such as the bathroom or kitchen for too long since it is not moisture-proof.

Cleaning and drying

If HTC U24 pro has had contact with salt water, liquid chemicals, dust, or other contaminants, immediately rinse the phone. When the phone is wet, make sure to dry it thoroughly.
  • To avoid damaging HTC U24 pro, do not charge the phone when contaminants are present or the USB port is not completely dry. In these circumstances, do not connect any external device.
  • The sound volume of the earpiece, speakers, and microphone may be less audible if these parts are not completely dry.


  1. Before rinsing, make sure the nano SIM/microSD slot is covered and closed tightly.
  2. Rinse the phone using fresh water. Rinse by hand only. Don't use a brush or sponge.

    While rinsing, do not press on the tray to avoid having gaps around the card slot which may allow water to enter the phone.


  1. Gently wipe off the water from the phone with a clean, dry cloth. Don't use cotton swabs to wipe the earpiece, speakers, microphone, and connection port.
  2. The display may not respond accurately to touch gestures when it's wet. For the touch screen and lenses, wipe with a soft dry cloth such as a microfiber cloth that will not scratch the surface.
  3. Leave the phone at room temperature for 3 hours or so to let it dry completely. If buttons and any connection port such as the USB port are still wet, make sure to let them dry completely before you use the phone.

If condensation forms inside the display such as when there's a drastic change in temperature, place the phone at room temperature until condensation disappears.

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