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HTC U19e
Guide Downloads
FAQ
Power and charging
What can I do if my phone will not power on?
How do I reboot the phone using hardware buttons?
What can I do if my phone keeps rebooting or won't boot all the way to the Home screen?
What should I do if my phone will not charge?
Why does my battery drain so quickly?
How do I save battery power?
Security
What can I do if I forgot my screen lock password, PIN, or pattern?
How do I find or erase my phone with Find My Device?
What is Smart Lock and how do I use it?
Why won't my phone lock even when I've already set up a screen lock password?
Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
Storage
How do I copy or move files and folders to my storage card?
How do I view the files and folders from my USB drive?
Backup and transfer
How do I back up my photos and videos?
How do I copy files between my phone and computer?
Calls and SIM
Can I cut my micro SIM to a nano SIM so it can fit in my HTC device?
When not in a call, how do I make the Phone dialer list my contacts with their profile pictures and not the call history?
Apps
Why doesn't Google Assistant launch when I say, "OK Google"?
Why are the apps on my phone crashing and force closing?
How do I know if I've installed a malicious third-party app?
How do I set the default SMS app?
How do I enable developer options?
Why can't I play WMA music files in Google Play Music?
System performance
Why is my phone acting sluggish and freezing?
Why does my phone turn off by itself?
What should I do if my phone gets too warm or hot?
How do I restart my phone into Safe mode?
In the Notifications panel, how do I remove the notification that says a certain app is running in the background?
Wireless and networks
Can the phone automatically switch to the mobile network when Wi-Fi is absent or weak?
How do I share my phone's Internet connection with other devices?
I sent some files via Bluetooth to my computer. Where are they?
How do I add my operator's Access Point Name to my phone?
Settings and others
How do I find the IMEI/MEID and serial number of my phone?
How do I enable or disable a device administrator app?
Getting Started
Features you'll enjoy
AI cameras
Game assistant
Biometrics for convenience
Android 9.0 in HTC U19e
Unboxing and setup
HTC U19e overview
Inserting the nano SIM and microSD cards
Charging the battery
Switching the power on or off
Setting up your phone for the first time
Adding your social networks, email accounts, and more
Ways to lock and unlock HTC U19e
Choosing which nano SIM card to use for your data connection
Managing your nano SIM cards with Dual network manager
Your first week with your new phone
Capturing your phone's screen
HTC Sense Home
Turning Sleep mode on or off
Lock screen
Touch gestures
Getting to know your settings
Using Quick Settings
Restarting HTC U19e (Soft reset)
Notifications
Selecting, copying, and pasting text
Entering text
Updates
Software and app updates
Installing a software update
Installing an application update
Installing app updates from Google Play Store
Entertainment
Setting up Game assistant
Using Game assistant
Locking or unlocking the Navigation Bar
Managing notifications when you're in a game or app
Recording your screen actions
HTC BoomSound for speakers
Personalizing
Home screen layout and fonts
Adding or removing a widget panel
Changing your main Home screen
Setting your Home screen wallpaper
Changing the default font size
Widgets and shortcuts
Launch bar
Adding Home screen widgets
Adding Home screen shortcuts
Grouping apps on the widget panel and launch bar
Moving a Home screen item
Removing a Home screen item
Camera
Taking photos and videos
HTC Camera
Choosing a capture mode
Zooming
Quickly adjusting the exposure of your photos
Taking a photo
Scene detection
Taking continuous camera shots
Taking photos with the self-timer
Tips for capturing better photos
Selfies
Recording video
Using HDR Boost
Taking photos in Bokeh mode
Adding stickers to your shots
Advanced camera features
Choosing a scene
Manually adjusting camera settings
Taking a RAW photo
How does the Camera app capture RAW photos?
Taking a panoramic photo
Recording videos in slow motion
Applications
Google Photos
What you can do on Google Photos
Viewing photos and videos
Editing your photos
Enhancing RAW photos
Trimming a video
Changing the playback speed of a slow motion video
Installing and removing apps
Getting apps from Google Play Store
Downloading apps from the web
Uninstalling an app
Working with apps
Accessing your apps
Arranging apps
App shortcuts
Switching between recently opened apps
Working with two apps at the same time
Using picture-in-picture
Controlling app permissions
Setting default apps
Setting up app links
Disabling an app
HTC and other apps
Boost+
HTC BlinkFeed
HTC Themes
Mail
Clock
Weather
Sound Recorder
Calls, Messages, and Contacts
Phone calls
Making a call with Smart dial
Dialing an extension number
Keeping your phone number private
Speed dial
Calling a number in a message, email, or calendar event
Receiving calls
Emergency call
What can I do during a call?
Setting up a conference call
Call History
Switching between silent, vibrate, and normal modes
Home dialing
SMS and MMS
About the Messages app
Sending a text message (SMS)
Sending a multimedia message (MMS)
Sending a group message (SMS)
Replying to a message
Forwarding a message
Blocking messages from unwanted contacts
Deleting messages and conversations
Changing the settings and getting help
Contacts
Your contacts list
Adding a new contact
Editing a contact’s information
Getting in touch with a contact
Importing or copying contacts
Merging contact information
Sending contact information
Contact groups
Private contacts
Battery and Storage
Battery
Tips for extending battery life
Using Battery saver mode
Displaying the battery percentage
Checking battery usage
Battery optimization for apps
Enabling background restriction in apps
Storage
Freeing up storage space
Types of storage
Should I use the storage card as removable or internal storage?
Setting up your storage card as internal storage
Moving apps and data between the built-in storage and storage card
Moving an app to or from the storage card
Copying or moving files between the built-in storage and storage card
Copying files between HTC U19e and your computer
Unmounting the storage card
Backup, Transfer, and Reset
Transfer
Ways of getting content from your previous phone
Transferring content from an Android phone
Other ways of getting contacts and other content
Transferring photos, videos, and music between your phone and computer
Backup and reset
Backing up HTC U19e
Resetting network settings
Resetting HTC U19e (Hard reset)
Connectivity
Internet connections
Turning the data connection on or off
Managing your data usage
Wi-Fi connection
Connecting to VPN
Installing a digital certificate
Using HTC U19e as a Wi-Fi hotspot
Sharing your Internet connection over USB
Wireless sharing
Turning Bluetooth on or off
Connecting a Bluetooth headset
Unpairing from a Bluetooth device
Receiving files using Bluetooth
Using NFC
Settings
Security
Setting a screen lock
Setting up Smart Lock
Turning the lock screen off
About Iris Unlock
About Face Unlock
Fingerprint scanner
Assigning a PIN to a nano SIM card
Common settings
Adjusting the volume and sound settings
Changing your ringtone
Changing your notification sound
Do not disturb mode
Turning the location setting on or off
Turning Airplane mode on or off
Setting when to turn off the screen
Screen brightness
Night mode
Adjusting the display size
Touch sounds and vibration
Changing the display language
Travel mode
< < Menu
Resetting network settings
Reset the network settings when you're having problems connecting
HTC U19e
to the Internet or
Bluetooth
devices.
From the
Home
screen, swipe up and then tap
Settings
>
System
>
Reset options
.
Tap
Reset Wi-Fi, mobile & Bluetooth
.
Tap
Reset settings
.
Tap
Reset settings
again.
Submit
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