Please enter your device IMEI or Serial Number(SN) to check the warranty status.
To quickly find you IMEI, you can open the phone app and type *#06# into your dialer
Please submit your Proof of Purchase
If the Proof of Purchase provided indicates your device is covered by HTC Limited Warranty, our agents will contact you to offer support within 48 hours.
SN / IMEI :
Hong Kong - 香港
Please Select Language
(Only PDF, JPG, PNG format allowed. Maximum file size is 2MB.)
Contact Number :
E-mail address :
Your previous service ticket number should be in your email sent from "HTC" and you will see the ticket number located in the subject field inside the blue square below.