Power and charging
What can I do if my phone will not power on?
How do I reboot the phone using hardware buttons?
What can I do if my phone keeps rebooting or won't boot all the way to the Home screen?
What should I do if my phone will not charge?
Why does my battery drain so quickly?
How do I save battery power?
What can I do if I forgot my screen lock password, PIN, or pattern?
How do I find or erase my phone with Find My Device?
What is Smart Lock and how do I use it?
Why won't my phone lock even when I've already set up a screen lock password?
Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
How do I copy or move files and folders to my storage card?
How do I view the files and folders from my USB drive?
Backup and transfer
How do I back up my photos and videos?
How do I copy files between my phone and computer?
Calls and SIM
Can I cut my micro SIM to a nano SIM so it can fit in my HTC device?
When not in a call, how do I make the Phone dialer list my contacts with their profile pictures and not the call history?
Why doesn't Google Assistant launch when I say, "OK Google"?
Why are the apps on my phone crashing and force closing?
How do I know if I've installed a malicious third-party app?
How do I set the default SMS app?
How do I enable developer options?
Why can't I play WMA music files in Google Play Music?
Why is my phone acting sluggish and freezing?
Why does my phone turn off by itself?
What should I do if my phone gets too warm or hot?
How do I restart my phone into Safe mode?
In the Notifications panel, how do I remove the notification that says a certain app is running in the background?
Wireless and networks
Can the phone automatically switch to the mobile network when Wi-Fi is absent or weak?
How do I share my phone's Internet connection with other devices?
I sent some files via Bluetooth to my computer. Where are they?
How do I add my operator's Access Point Name to my phone?
Settings and others
How do I find the IMEI/MEID and serial number of my phone?
How do I enable or disable a device administrator app?
Features you'll enjoy
Biometrics for convenience
Android 9.0 in HTC U19e
Unboxing and setup
HTC U19e overview
Inserting the nano SIM and microSD cards
Charging the battery
Switching the power on or off
Setting up your phone for the first time
Adding your social networks, email accounts, and more
Ways to lock and unlock HTC U19e
Choosing which nano SIM card to use for your data connection
Managing your nano SIM cards with Dual network manager
Your first week with your new phone
Capturing your phone's screen
HTC Sense Home
Turning Sleep mode on or off
Getting to know your settings
Using Quick Settings
Restarting HTC U19e (Soft reset)
Selecting, copying, and pasting text
Software and app updates
Installing a software update
Installing an application update
Installing app updates from Google Play Store
Setting up Game assistant
Using Game assistant
Locking or unlocking the Navigation Bar
Managing notifications when you're in a game or app
Recording your screen actions
HTC BoomSound for speakers
Home screen layout and fonts
Adding or removing a widget panel
Changing your main Home screen
Setting your Home screen wallpaper
Changing the default font size
Widgets and shortcuts
Adding Home screen widgets
Adding Home screen shortcuts
Grouping apps on the widget panel and launch bar
Moving a Home screen item
Removing a Home screen item
Taking photos and videos
Choosing a capture mode
Quickly adjusting the exposure of your photos
Taking a photo
Taking continuous camera shots
Taking photos with the self-timer
Tips for capturing better photos
Using HDR Boost
Taking photos in Bokeh mode
Adding stickers to your shots
Advanced camera features
Choosing a scene
Manually adjusting camera settings
Taking a RAW photo
How does the Camera app capture RAW photos?
Taking a panoramic photo
Recording videos in slow motion
What you can do on Google Photos
Viewing photos and videos
Editing your photos
Enhancing RAW photos
Trimming a video
Changing the playback speed of a slow motion video
Installing and removing apps
Getting apps from Google Play Store
Downloading apps from the web
Uninstalling an app
Working with apps
Accessing your apps
Switching between recently opened apps
Working with two apps at the same time
Controlling app permissions
Setting default apps
Setting up app links
Disabling an app
HTC and other apps
Calls, Messages, and Contacts
Making a call with Smart dial
Dialing an extension number
Keeping your phone number private
Calling a number in a message, email, or calendar event
What can I do during a call?
Setting up a conference call
Switching between silent, vibrate, and normal modes
SMS and MMS
About the Messages app
Sending a text message (SMS)
Sending a multimedia message (MMS)
Sending a group message (SMS)
Replying to a message
Forwarding a message
Blocking messages from unwanted contacts
Deleting messages and conversations
Changing the settings and getting help
Your contacts list
Adding a new contact
Editing a contact’s information
Getting in touch with a contact
Importing or copying contacts
Merging contact information
Sending contact information
Battery and Storage
Tips for extending battery life
Using Battery saver mode
Displaying the battery percentage
Checking battery usage
Battery optimization for apps
Enabling background restriction in apps
Freeing up storage space
Types of storage
Should I use the storage card as removable or internal storage?
Setting up your storage card as internal storage
Moving apps and data between the built-in storage and storage card
Moving an app to or from the storage card
Copying or moving files between the built-in storage and storage card
Copying files between HTC U19e and your computer
Unmounting the storage card
Backup, Transfer, and Reset
Ways of getting content from your previous phone
Transferring content from an Android phone
Other ways of getting contacts and other content
Transferring photos, videos, and music between your phone and computer
Backup and reset
Backing up HTC U19e
Resetting network settings
Resetting HTC U19e (Hard reset)
Turning the data connection on or off
Managing your data usage
Connecting to VPN
Installing a digital certificate
Using HTC U19e as a Wi-Fi hotspot
Sharing your Internet connection over USB
Turning Bluetooth on or off
Connecting a Bluetooth headset
Unpairing from a Bluetooth device
Receiving files using Bluetooth
Setting a screen lock
Setting up Smart Lock
Turning the lock screen off
About Iris Unlock
About Face Unlock
Assigning a PIN to a nano SIM card
Adjusting the volume and sound settings
Changing your ringtone
Changing your notification sound
Do not disturb mode
Turning the location setting on or off
Turning Airplane mode on or off
Setting when to turn off the screen
Adjusting the display size
Touch sounds and vibration
Changing the display language
< < Menu
How do I reboot the phone using hardware buttons?
Try holding down one of the button combinations below.
Press and hold the
button until the phone vibrates, and then release the button.
Hold down the
buttons at the same time. Release the buttons when the phone vibrates.
In older phone models, try one of the following:
Hold down the
buttons at the same time until the phone restarts.
Hold down the
buttons at the same time for up to 2 minutes.
Depending on the phone model, some of the above combinations may power the phone on into the
buttons to navigate between options, and then press
when you've selected the
In older phone models, you may need to select
first, and then select
Make sure you do not select the other options on the screen. Doing so may void your warranty or brick your phone.
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