If you encounter a hardware or connection issue with your phone, you can use the
Help app to check what may be causing the problem.
Open the
Help app, tap 
, and then tap an item from the slideout menu.
Here are the things you can do on the
Help app:
- Tap
How-tos or
FAQs to search and read how-tos, tips and tricks, and frequently asked questions.
- Tap
Troubleshooting or
Diagnostics tools to use a troubleshooting wizard to check the basic hardware functions.
- Tap
Software updates to check for new software updates if available. Software updates may contain bug fixes and feature improvements.
