Wireless and networks
How do I add the access point to my mobile operator's network?
How do I share my phone's Internet connection with other devices?
How do I know if my phone can be used in another country's local network?
Can the phone automatically switch to the mobile network when Wi-Fi is absent or weak?
I sent some files via Bluetooth to my computer. Where are they?
Settings and others
Edge Sense is sometimes triggered when my phone is in a car kit or selfie stick. What should I do?
Sometimes, why won't the in-app actions work when I squeeze the phone?
Why won't Edge Sense squeeze gestures work when the screen is off?
Why won't Edge Sense squeeze gestures work when the phone is facing down?
How do I find the IMEI/MEID and serial number of my phone?
Why is my phone talking to me? How do I turn this off?
How do I enable or disable a device administrator app?
How do I turn off the vibration when I type on the TouchPal keyboard?
Why don't I hear incoming call and text message notifications while I'm in a call?
There's recurring sound and vibration when I have unread notifications. How do I make it stop?
Why can't I customize the items in the Quick Settings panel?
Power and charging
How does Qualcomm Quick Charge 3.0 work?
How do I save battery power?
Is my phone backwards compatible with charging accessories that don't support Qualcomm Quick Charge 3.0?
Am I required to use the provided USB Type-C cable or can I use a third-party cable?
Can I use a micro USB to USB Type-C adapter so I can use my existing USB cables?
How does the USB Type-C connector differ from the micro USB connector on my old phone?
After the screen has been off for a while, why am I not receiving mail and instant message notifications? Internet radio broadcast also stopped.
What can I do if my phone will not power on?
How do I reboot the phone using hardware buttons?
What can I do if my phone keeps rebooting or won't boot all the way to the Home screen?
What should I do if my phone will not charge?
Why does my battery drain so quickly?
How does Doze mode save battery power?
Why are Power saver and Extreme power saving mode both grayed out?
How does App standby in Android save battery power?
In Settings, what is Battery optimization used for?
What's the best way to use Acoustic Focus to get a clear, audible video recording of a distant subject?
Photos appearing blurred? Here are some tips
Can I keep the camera on standby to save battery, and how?
Why do my captured portrait shots display in landscape orientation on my computer?
Why can't I take a photo while recording video?
Why does my phone stop recording automatically?
Why doesn't Google Assistant launch when I say, "OK Google"?
I keep exiting the game I'm playing because I pressed the RECENT APPS or BACK button by accident. How can I avoid this?
What is screen pinning, and how do I pin an app?
What does Google Play Protect do, and how do I check if it's enabled?
How do I sign in to my Microsoft email account from the Mail app?
Why are the apps on my phone crashing and force closing?
How do I know if I've installed a malicious third-party app on my phone?
How do I set the default SMS app?
How can unread text messages be shown in bold in the HTC Messages app?
How can I adjust the font size in HTC Messages?
How do I see the list of running apps?
How do I enable developer's options?
Why can't I play WMA music files in Google Play Music?
Is there a way to show the weather on the lock screen even when GPS is off?
Why don't app icons show the unread count anymore, such as unread messages and notifications?
Can I do the same things in Google Photos that I used to do in HTC Gallery?
I keep getting prompted to grant permissions when using apps. Why is that?
Calls and SIM
Can I cut my micro SIM to a nano SIM so it can fit in my phone?
When not in a call, how do I make the Phone dialer list my contacts with their profile pictures and not the call history?
Backup and transfer
How do I back up my photos and videos?
How do I copy files between my phone and computer?
I was using HTC Backup before. Why isn't HTC Backup available on my phone?
How do I get HTC Sync Manager to recognize my phone?
Can I share media files to and from other phones using Wi-Fi Direct?
How do I get help on my phone when there's a problem?
How do I check the latest software updates for my phone?
What should I do before I update the software of my phone?
What should I do if I am unable to install software updates?
What should I do if my phone gets too warm or hot?
How do I test the audio, display, and other parts of my phone?
Why is my phone acting sluggish and freezing?
Why does my phone turn off by itself?
What's the best way to end or close apps?
How do I check how much memory my phone has and how much memory is being used?
How do I restart my phone into Safe mode?
In the Notifications panel, how do I remove the notification that says a certain app is running in the background?
How do I copy or move files and folders to my storage card?
How do I view the files and folders from my USB drive?
When formatting my storage card for use as internal storage, I see a message saying the card is slow. Why is that?
My phone is brand new, but the available storage is lower than the total capacity. Why is that?
What's the difference between using the microSD card as removable storage and internal storage?
Why doesn't the phone wake up when I touch the fingerprint scanner?
Why can't I unlock the screen with my fingerprint when using Exchange ActiveSync?
How do I get past the Google login screen after I reset my phone?
What can I do if I forgot my screen lock password, PIN, or pattern on my phone?
What should I do when my phone gets lost or stolen?
What is Smart Lock and how do I use it?
Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
When I removed my screen lock, a message appears saying device protection features will no longer work. What does device protection mean?
Why won't my phone lock even when I've already set up a screen lock password?
Audio and display
I think my microphone is broken. What should I do?
Can I change the system font style and size on my phone?
How do I set my favorite song or music as my ringtone?
Can I separately adjust the ringtone and notification sound volume?
How do I turn off the shutter sound when I capture the screen?
Motion Launch doesn't work. What should I do?
How do I play YouTube videos in the full 18:9 aspect ratio on HTC U11+?
Why can't I use picture-in-picture when playing YouTube videos?
Why is there noise when I use my previous HTC USB Type-C earphones on HTC U11+?
Why doesn't my own digital 3.5mm headphone adapter work on HTC U11+?
Features you'll enjoy
Convenient, single-handed operation
What's special with Camera
Screen Capture Tool
Unboxing and setup
HTC U11+ overview
nano SIM card
Using the protective case
Setting up HTC U11+ for the first time
Adding your social networks, email accounts, and more
Choosing which nano SIM card to connect to the 4G LTE network
Managing your nano SIM cards with Dual network manager
Charging the battery
Water and dust resistant
Switching the power on or off
Your first week with your new phone
HTC Sense Home
Getting to know your settings
Using Quick Settings
Restarting HTC U11+ (Soft reset)
Turning icon badges on or off
Selecting, copying, and pasting text
Capturing your phone's screen
Recording the phone screen
How can I type faster?
Getting help and troubleshooting
What is Edge Sense?
Setting up Edge Sense
Turning Edge Sense on or off
Taking camera shots using Edge Sense
Changing the action to take when you squeeze the phone
Enabling Advanced mode
Typing with your voice with Edge Sense
Assigning another voice assistant app to Edge Sense
Adjusting the squeeze force level
Squeezing to perform actions in your apps
Assigning in-app actions to squeeze gestures
An example of assigning in-app actions
Changing in-app actions
Opening Edge Launcher
Adding apps, quick settings, and contacts
Adjusting the Edge Launcher position
Software and app updates
Installing a software update
Installing an application update
Installing app updates from Google Play Store
Home screen layout and fonts
Setting your Home screen wallpaper
Adding or removing a widget panel
Changing your main Home screen
Changing the default font size
Widgets and shortcuts
Adding Home screen widgets
Adding Home screen shortcuts
Moving a Home screen item
Removing a Home screen item
Grouping apps on the widget panel and launch bar
Setting the default volume
HTC BoomSound for speakers
Changing your ringtone
Changing your notification sound
Tuning your HTC USonic earphones
Taking photos and videos
Choosing a capture mode
Taking a photo
Setting the photo quality and size
Tips for capturing better photos
Taking continuous camera shots
Using HDR Boost
Taking a panoramic selfie
Taking a super wide-angle panoramic selfie
Taking a panoramic photo
Recording video in 3D Audio or high resolution audio
Recording video using Acoustic Focus
Quickly adjusting the exposure of your photos
Advanced camera features
Tips on using Pro mode
Recording videos in slow motion
Recording a Hyperlapse video
Choosing a scene
Manually adjusting camera settings
Taking a RAW photo
How does the Camera app capture RAW photos?
Enhancing RAW photos
Editing your photos
Trimming a video
Changing the playback speed of a slow motion video
Editing a Hyperlapse video
What you can do on Google Photos
Viewing photos and videos
Installing and removing apps
Uninstalling an app
Getting apps from Google Play Store
Downloading apps from the web
Working with apps
Accessing your apps
Switching between recently opened apps
Working with two apps at the same time
Controlling app permissions
Setting default apps
Setting up app links
Disabling an app
HTC Sense Companion
Calls, Messages, and Contacts
Making a call with Smart dial
Dialing an extension number
Calling a number in a message, email, or calendar event
What can I do during a call?
Setting up a conference call
Switching between silent, vibrate, and normal modes
SMS and MMS
Sending a text message (SMS)
How do I add a signature in my text messages?
Sending a multimedia message (MMS)
Sending a group message
Forwarding a message
Moving messages to the secure box
Blocking unwanted messages
Copying a text message to the nano SIM card
Deleting messages and conversations
Your contacts list
Adding a new contact
Editing a contact’s information
Getting in touch with a contact
Importing or copying contacts
Merging contact information
Sending contact information
Battery and Storage
Tips for extending battery life
Using power saver mode
Extreme power saving mode
Displaying the battery percentage
Checking battery usage
Checking battery history
Battery optimization for apps
Freeing up storage space
Types of storage
Should I use the storage card as removable or internal storage?
Setting up your storage card as internal storage
Moving apps and data between the phone storage and storage card
Moving an app to or from the storage card
Copying or moving files between the phone storage and storage card
Copying files between HTC U11+ and your computer
Unmounting the storage card
Backup, Transfer, and Reset
Backup and reset
Restoring from your previous HTC phone
Ways of backing up files, data, and settings
Backing up HTC U11+
Backing up contacts and messages
Resetting network settings
Resetting HTC U11+ (Hard reset)
Ways of transferring content from your previous phone
Transferring content from an Android phone
Transferring iPhone content through iCloud
Other ways of getting contacts and other content
Transferring photos, videos, and music between your phone and computer
Turning the data connection on or off
Managing your data usage
Connecting to VPN
Installing a digital certificate
Using HTC U11+ as a Wi-Fi hotspot
Sharing your phone's Internet connection by USB tethering
What is HTC Connect?
Turning Bluetooth on or off
Connecting a Bluetooth headset
Unpairing from a Bluetooth device
Receiving files using Bluetooth
Do not disturb mode
Adjusting the display size
Touch sounds and vibration
Changing the display language
Automatic screen rotation
Setting when to turn off the screen
Assigning a PIN to a nano SIM card
Setting a screen lock
Setting up Smart Lock
Turning the lock screen off
< < Menu
I keep exiting the game I'm playing because I pressed the
button by accident. How can I avoid this?
You can use screen pinning to lock your display on the game app you're playing. Pressing the hardware buttons will not exit you from the app unless you unpin it.
For details, see
What is screen pinning, and how do I pin an app?
Was this information helpful?
Thank you! Your feedback helps others to see the most helpful information.
Can’t find what you’re looking for?
Email / Chat
Choose your device version
CHOOSE A MANUAL
English - Quick start guide
English - User manual
Thank you! Your feedback helps others to see the most helpful information.
*We’re sorry this wasn’t more helpful. Is there anything we could do to improve? Please enter your comment here....