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Purchase & Order Questions
HTC U Ultra
How do I check the latest software updates for my phone?
How do I troubleshoot my phone when there's a problem?
Why is my phone acting sluggish and freezing?
Why does my phone turn off by itself?
What should I do if my phone gets too warm or hot?
What's the best way to end or close apps?
How do I check how much memory my phone has and how much memory is being used?
How do I restart my phone into Safe mode?
Settings and others
How do I find the IMEI/MEID and serial number of my phone?
Why is my phone talking to me? How do I turn this off?
How do I enable or disable a device administrator app?
Why doesn't the phone wake up when I touch the fingerprint scanner?
Why can't I unlock the screen with my fingerprint when using Exchange ActiveSync?
How do I get past the Google login screen after I reset my phone?
What can I do if I forgot my screen lock password, PIN, or pattern on my phone?
What should I do when my phone gets lost or stolen?
What is Smart Lock and how do I use it?
Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
When I removed my screen lock, a message appears saying device protection features will no longer work. What does device protection mean?
Backup and transfer
How do I back up my photos and videos?
How do I copy files between my phone and computer?
I was using HTC Backup before. Why isn't HTC Backup available on my phone?
How do I get HTC Sync Manager to recognize my phone?
Can I keep the camera on standby to save battery, and how?
Photos appearing blurred? Here are some tips
Calls and SIM
Why can't I use T-Mobile's Wi-Fi Calling feature on my unlocked HTC phone?
Can I cut my micro SIM to a nano SIM so it can fit in my phone?
What does "Verify apps" do, and how do I check if it's enabled?
How do I sign in to my Microsoft email account from the Mail app?
Why are the apps on my phone crashing and force closing?
How do I know if I've installed a malicious third-party app on my phone?
How do I set the default SMS app?
How do I see the list of running apps?
How do I enable developer's options?
Why is my phone not responding to Motion Launch gestures?
Why can't I use multi-finger gestures in my apps?
Can I do the same things in Google Photos that I used to do in HTC Gallery?
I keep getting prompted to grant permissions when using apps. Why is that?
Power and charging
How do I save battery power?
Am I required to use the provided USB Type-C cable or can I use a third-party cable?
Can I use a micro USB to USB Type-C adapter so I can use my existing USB cables?
How does the USB Type-C connector differ from the micro USB connector on my old phone?
How does Qualcomm Quick Charge 3.0 work?
Is my phone backwards compatible with charging accessories that don't support Qualcomm Quick Charge 3.0?
What can I do if my phone will not power on?
How do I reboot the phone using hardware buttons?
What can I do if my phone keeps rebooting or won't boot all the way to the Home screen?
What should I do if my phone will not charge?
Why does my battery drain so quickly?
How does Doze mode save battery power?
Why are Power saver and Extreme power saving mode both grayed out?
How does App standby in Android save battery power?
In Settings, what is Battery optimization used for?
Wireless and networks
How do I add the access point to my mobile operator's network?
How do I share my phone's Internet connection with other devices?
How do I know if my phone can be used in another country's local network?
Can the phone automatically switch to the mobile network when Wi-Fi is absent or weak?
I sent some files via Bluetooth to my computer. Where are they?
How do I copy or move files and folders to my storage card?
How do I view the files and folders from my USB drive?
When formatting my storage card for use as internal storage, I see a message saying the card is slow. Why is that?
My phone is brand new, but the available storage is lower than the total capacity. Why is that?
What's the difference between using the microSD card as removable storage and internal storage?
Audio and display
I think my microphone is broken. What should I do?
Can I change the system font style and size on my phone?
How do I set my favorite song or music as my ringtone?
Features you'll enjoy
What's special with Camera
Android 7.0 Nougat
HTC Sense Companion
Unboxing and setup
HTC U Ultra overview
nano SIM card
Charging the battery
Switching the power on or off
Choosing which nano SIM card to connect to the 4G LTE network
Managing your nano SIM cards with Dual network manager
Setting up HTC U Ultra for the first time
Adding your social networks, email accounts, and more
Your first week with your new phone
HTC Sense Home
Getting to know your settings
Using Quick Settings
Capturing your phone's screen
Restarting HTC U Ultra (Soft reset)
Selecting, copying, and pasting text
How can I type faster?
Getting help and troubleshooting
What is the secondary display?
Secondary display settings
Using the secondary display
Adding an app or contact
Software and app updates
Installing a software update
Installing an application update
Installing app updates from Google Play
Home screen layout and fonts
Adding or removing a widget panel
Changing your main Home screen
Setting your Home wallpaper
Changing the default font size
Widgets and shortcuts
Adding Home screen widgets
Adding Home screen shortcuts
Grouping apps on the widget panel and launch bar
Moving a Home screen item
Removing a Home screen item
Changing your ringtone
Changing your notification sound
Setting the default volume
HTC BoomSound for speakers
Tuning your HTC USonic earphones
Taking photos and videos
Choosing a capture mode
Taking a photo
Setting the photo quality and size
Tips for capturing better photos
Recording video in 3D Audio or high resolution audio
Quickly adjusting the exposure of your photos
Taking continuous camera shots
Taking a panoramic selfie
Taking a super wide-angle panoramic selfie
Taking a panoramic photo
Advanced camera features
Recording videos in slow motion
Using Zoe camera
Recording a Hyperlapse video
Choosing a scene
Manually adjusting camera settings
Taking a RAW photo
How does the Camera app capture RAW photos?
Installing and removing apps
Getting apps from Google Play
Downloading apps from the web
Uninstalling an app
Controlling app permissions
Setting default apps
Setting up app links
Disabling an app
What is HTC BlinkFeed?
Turning HTC BlinkFeed on or off
Ways of adding content on HTC BlinkFeed
Customizing the Highlights feed
Playing videos on HTC BlinkFeed
Posting to your social networks
Removing content from HTC BlinkFeed
What is HTC Themes?
Downloading themes or individual elements
Creating your own theme
Finding your themes
Editing your theme
Deleting a theme
Choosing a Home screen layout
Using stickers as app icons
Lock screen wallpaper
Turning Smart Boost on or off
Manually clearing junk files
Optimizing apps running in the foreground
Managing irregular activities of downloaded apps
Managing apps running in the background
Creating an unlock pattern for some apps
Weather and clock
Changing the city on the weather clock
Turning on location services from the weather clock
Using the Clock
Setting the date and time manually
Setting an alarm
What you can do on Google Photos
Viewing photos and videos
Editing your photos
Enhancing RAW photos
Trimming a video
Changing the playback speed of a slow motion video
Editing a Hyperlapse video
Recording voice clips
Enabling high resolution audio recording
HTC Sense Companion
What is HTC Sense Companion?
Setting up HTC Sense Companion
Viewing the detail cards
Calls, Messages, and Contacts
Making a call with Smart dial
Dialing an extension number
Calling a number in a message, email, or calendar event
What can I do during a call?
Setting up a conference call
Switching between silent, vibrate, and normal modes
SMS and MMS
Sending a text message (SMS)
How do I add a signature in my text messages?
Sending a multimedia message (MMS)
Sending a group message
Forwarding a message
Moving messages to the secure box
Blocking unwanted messages
Copying a text message to the nano SIM card
Deleting messages and conversations
Your contacts list
Adding a new contact
Editing a contact’s information
Getting in touch with a contact
Importing or copying contacts
Merging contact information
Sending contact information
Checking your mail
Sending an email message
Reading and replying to an email message
Managing email messages
Searching email messages
Working with Exchange ActiveSync email
Adding an email account
What is Smart Sync?
Battery and Storage
Tips for extending battery life
Using power saver mode
Extreme power saving mode
Displaying the battery percentage
Checking battery usage
Checking battery history
Battery optimization for apps
Freeing up storage space
Types of storage
Should I use the storage card as removable or internal storage?
Setting up your storage card as internal storage
Moving apps and data between the phone storage and storage card
Moving an app to or from the storage card
Copying or moving files between the phone storage and storage card
Copying files between HTC U Ultra and your computer
Unmounting the storage card
Backup, Transfer, and Reset
Backup and reset
Ways of backing up files, data, and settings
Using Android Backup Service
Restoring from your previous HTC phone
Backing up contacts and messages
Resetting network settings
Resetting HTC U Ultra (Hard reset)
Ways of transferring content from your previous phone
Transferring content from an Android phone
Transferring iPhone content through iCloud
Other ways of getting contacts and other content
Transferring photos, videos, and music between your phone and computer
Turning the data connection on or off
Managing your data usage
Connecting to VPN
Installing a digital certificate
Using HTC U Ultra as a Wi-Fi hotspot
Sharing your phone's Internet connection by USB tethering
What is HTC Connect?
Using HTC Connect to share your media
Streaming music to AirPlay speakers or Apple TV
Streaming music to Blackfire compliant speakers
Streaming music to speakers powered by the Qualcomm AllPlay smart media platform
Turning Bluetooth on or off
Connecting a Bluetooth headset
Unpairing from a Bluetooth device
Receiving files using Bluetooth
Do not disturb mode
Turning location services on or off
Automatic screen rotation
Setting when to turn off the screen
Adjusting the display size
Touch sounds and vibration
Changing the display language
Assigning a PIN to a nano SIM card
Setting a screen lock
Setting up Smart Lock
Turning the lock screen off
Turning Magnification gestures on or off
Teletypewriter (TTY) mode
< < Menu
Lock screen wallpaper
Instead of using the home wallpaper, you can set a different wallpaper for your lock screen.
Press and hold on an empty space on your
Edit current theme
Lock screen wallpaper
Select from the thumbnails or tap
to choose from your photos.
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