If your phone doesn't wake up when you touch the fingerprint scanner, check the following:
- In , make sure Wake up screen is selected.
- Make sure the proximity sensor is not covered when holding the phone. Refer to the user guide to see where this sensor is located.
- Make sure your finger is not wet or too dry.
- Do not wear gloves when using the fingerprint scanner.
- Touch the fingerprint scanner for at least 2 seconds for it to recognize your fingerprint.