Due to recent updates to the POP Mail settings of Microsoft® accounts, you need to configure your email account to be able to send and receive emails using the HTC Mail app.
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Use your computer
web browser and go to your email provider's website:
- Log in to your email account.
- At the top right corner, click , and then click Options.
- In the Options panel, click .
If you don't see these items, click Connect devices and apps with POP under Managing your account.
- Change the POP Options from No or Disable to Yes or Enable.
- Click Save.
- On your phone, open the Mail app.
- Tap Outlook.com or Other (POP3/IMAP) on the Choose a mail provider screen.
If you don't see this screen, tap .
- Follow the onscreen instructions on your phone to set up your email account.