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HTC U12+
Guide Downloads
FAQ
System performance
What should I do before I update the software of my phone?
How do I get help on my phone when there's a problem?
How do I test the audio, display, and other parts of my phone?
Why is my phone acting sluggish and freezing?
Why does my phone turn off by itself?
What should I do if my phone gets too warm or hot?
How do I restart my phone into Safe mode?
In the Notifications panel, how do I remove the notification that says a certain app is running in the background?
Power and charging
How does Qualcomm Quick Charge 3.0 work?
How does the USB Type-C connector differ from the micro USB connector on my old phone?
What can I do if my phone will not power on?
How do I reboot the phone using hardware buttons?
What can I do if my phone keeps rebooting or won't boot all the way to the Home screen?
What should I do if my phone will not charge?
Why does my battery drain so quickly?
How do I save battery power?
Security
Why can't I unlock my phone with my face?
Why can't I wake up or unlock my phone with my fingerprint?
What can I do if I forgot my screen lock password, PIN, or pattern?
How do I find or erase my phone with Find My Device?
What is Smart Lock and how do I use it?
Why won't my phone lock even when I've already set up a screen lock password?
Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
Storage, backup, and transfer
How do I copy or move files and folders to my storage card?
How do I view the files and folders from my USB drive?
How do I back up my photos and videos?
How do I copy files between my phone and computer?
I was using HTC Backup before. Why isn't HTC Backup available on my phone?
Can I share media files to and from other phones using Wi-Fi Direct?
Audio, display, and camera
Why is there noise when I use my previous HTC USB Type-C earphones on HTC U12+?
Why doesn't my own digital 3.5mm headphone adapter work on my HTC phone?
How do I play YouTube videos in the full 18:9 aspect ratio on HTC U12+?
Motion Launch doesn't work. What should I do?
What's the best way to use Sonic Zoom to get a clear, audible video recording of a distant subject?
I think my microphone is broken. What should I do?
Can I change the system font style and size on my phone?
How do I set my favorite song or music as my ringtone?
How do I turn off the shutter sound when I capture the screen?
Photos appearing blurred? Here are some tips
Apps
Why doesn't Google Assistant launch when I say, "OK Google"?
Why are the apps on my phone crashing and force closing?
How do I know if I've installed a malicious third-party app?
How do I set the default SMS app?
How do I enable developer options?
Why can't I play WMA music files in Google Play Music?
Wireless and networks
Can the phone automatically switch to the mobile network when Wi-Fi is absent or weak?
How do I share my phone's Internet connection with other devices?
I sent some files via Bluetooth to my computer. Where are they?
How do I add my operator's Access Point Name to my phone?
Settings and others
Edge Sense is sometimes triggered when my phone is in a car kit or selfie stick. What should I do?
Can I cut my micro SIM to a nano SIM so it can fit in my HTC device?
How do I find the IMEI/MEID and serial number of my phone?
How do I enable or disable a device administrator app?
How do I turn off the vibration when I type on the TouchPal keyboard?
There's recurring sound and vibration when I have unread notifications. How do I make it stop?
Getting Started
What's special with HTC U12+
Android 9.0 update
New experience when interacting with your phone
Edge Sense 2
Dual cameras
Immersive sound
Unboxing and setup
HTC U12+ overview
Inserting the nano SIM and microSD cards
Using the protective case
Charging the battery
Switching the power on or off
Setting up your phone for the first time
Adding your social networks, email accounts, and more
Setting up Face Unlock
Fingerprint scanner
Water and dust resistant
Pressure-sensitive buttons and Edge Sense
Do's and don'ts with pressure-sensitive buttons
What is Edge Sense?
Setting up Edge Sense for the first time
Do's and don'ts with Edge Sense
Taking camera shots using Edge Sense
Enabling the squeeze and hold gesture
Changing the actions assigned to squeeze gestures
Typing with your voice with Edge Sense
Assigning another voice assistant app to Edge Sense
Adjusting the squeeze force level
Squeezing to perform actions in your apps
Squeezing to unlock your phone with Face Unlock
Edge Sense double-tap gesture
Edge Sense holding gesture
Turning Edge Sense on or off
Opening Edge Launcher
Adding apps, quick settings, and contacts
Adjusting the Edge Launcher position
Your first week with your new phone
Navigation Bar
Using One-handed mode
Ways to capture screenshots
HTC Sense Home
Sleep mode
Lock screen
Getting to know your settings
Using Quick Settings
Restarting HTC U12+ (Soft reset)
Motion gestures
Motion Launch
Notifications
Selecting, copying, and pasting text
Entering text
Getting help and troubleshooting
Updates
Software and app updates
Installing a software update
Installing an application update
Installing app updates from Google Play Store
Personalizing
Home screen layout and fonts
Adding or removing a widget panel
Changing your main Home screen
Setting your Home screen wallpaper
Changing the default font size
Widgets and shortcuts
Launch bar
Adding Home screen widgets
Adding Home screen shortcuts
Grouping apps on the widget panel and launch bar
Moving a Home screen item
Removing a Home screen item
Sound
Setting the default volume
Camera
Taking photos and videos
HTC Camera
Choosing a capture mode
Zooming
Quickly adjusting the exposure of your photos
Taking a photo
Taking continuous camera shots
Taking photos with the self-timer
Tips for capturing better photos
Selfies
Using HDR Boost
Taking photos in Bokeh mode
Recording video with Sonic Zoom
Recording video in 3D Audio or high resolution audio
Adding stickers to your shots
Advanced camera features
Choosing a scene
Manually adjusting camera settings
Taking a RAW photo
How does the Camera app capture RAW photos?
Taking a panoramic photo
Taking a panoramic selfie
Taking a super wide-angle panoramic selfie
Recording videos in slow motion
Recording a Hyperlapse video
Taking photos and videos
Recording video in 3D Audio or high resolution audio
Applications
Google Photos
What you can do on Google Photos
Viewing photos and videos
Editing your photos
Enhancing RAW photos
Trimming a video
Changing the playback speed of a slow motion video
Editing a Hyperlapse video
Installing and removing apps
Getting apps from Google Play Store
Downloading apps from the web
Uninstalling an app
Working with apps
Accessing your apps
Arranging apps
App shortcuts
Switching between recently opened apps
Working with two apps at the same time
Using picture-in-picture
Controlling app permissions
Setting default apps
Setting up app links
Disabling an app
HTC apps
Boost+
HTC BlinkFeed
HTC Themes
HTC Sense Companion
Mail
Weather
Clock
Voice Recorder
HTC Alexa
What is HTC Alexa?
Setting up HTC Alexa
Using HTC Alexa
Calls, Messages, and Contacts
Phone calls
Making a call with Smart dial
Dialing an extension number
Keeping your phone number private
Speed dial
Calling a number in a message, email, or calendar event
Receiving calls
Emergency call
What can I do during a call?
Setting up a conference call
Call History
Switching between silent, vibrate, and normal modes
Home dialing
SMS and MMS
Sending a text message (SMS)
Sending a multimedia message (MMS)
Sending a group message
Forwarding a message
Moving messages to the secure box
Blocking unwanted messages
Copying a text message to the nano SIM card
Deleting messages and conversations
Contacts
Your contacts list
Adding a new contact
Editing a contact’s information
Getting in touch with a contact
Importing or copying contacts
Merging contact information
Sending contact information
Contact groups
Private contacts
Activity Reader
Want to hear voice notifications on your headset?
Turning Activity Reader on
When are notifications not read out by Activity Reader?
Battery and Storage
Battery
Tips for extending battery life
Using power saver mode
Extreme power saving mode
Displaying the battery percentage
Checking battery usage
Checking battery history
Battery optimization for apps
Enabling background restriction in apps
Storage
Freeing up storage space
Types of storage
Should I use the storage card as removable or internal storage?
Setting up your storage card as internal storage
Moving apps and data between the built-in storage and storage card
Moving an app to or from the storage card
Copying or moving files between the built-in storage and storage card
Copying files between HTC U12+ and your computer
Unmounting the storage card
Storage
Moving apps and data between the phone storage and storage card
Copying or moving files between the phone storage and storage card
Copying files between HTC U12+ and your computer
Backup, Transfer, and Reset
Transfer
Ways of getting content from your previous phone
Transferring content from an Android phone
Other ways of getting contacts and other content
Transferring photos, videos, and music between your phone and computer
Backup and reset
Backing up HTC U12+
Backing up contacts and messages
Resetting network settings
Resetting HTC U12+ (Hard reset)
Backup and reset
Resetting HTC U12+ (Hard reset)
Connectivity
Internet connections
Turning the data connection on or off
Managing your data usage
Wi-Fi connection
Connecting to VPN
Installing a digital certificate
Using HTC U12+ as a Wi-Fi hotspot
Sharing your Internet connection over USB
Wireless sharing
What is HTC Connect?
Turning Bluetooth on or off
Connecting a Bluetooth headset
Unpairing from a Bluetooth device
Receiving files using Bluetooth
Using NFC
Settings
Common settings
Do not disturb mode
Turning the location setting on or off
Smart display
Screen rotate mode
Airplane mode
Setting when to turn off the screen
Screen brightness
Night mode
Adjusting the display size
Touch sounds and vibration
Changing the display language
Glove mode
Travel mode
Security settings
Assigning a PIN to a nano SIM card
Setting a screen lock
Setting up Smart Lock
Turning the lock screen off
Accessibility settings
What accessibility features are available on HTC U12+?
Turning magnification gestures on or off
Navigating HTC U12+ with TalkBack
Teletypewriter (TTY) mode
< < Menu
Resetting network settings
Reset the network settings when you're having problems connecting
HTC U12+
to the Internet or
Bluetooth
devices.
From the
Home
screen, swipe up and then tap
Settings
>
System
>
Reset optins
.
Tap
Reset Wi-Fi, mobile & Bluetooth
.
Tap
Reset settings
.
Tap
Reset settings
again.
Submit
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