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Why are the apps on my phone crashing and force closing?

In some instances, an app may force close, crash, frequently freeze or stop responding, or generally not work as the app was designed. This can be caused by many factors, but most app issues can be fixed by updating the software or clearing the app data.

App updates usually contain patches to fix problems identified with the app. Some app updates are delivered through Google Play™ , while others are in device software updates.

Clear the app data

Clearing the data of an app will delete any settings, saved information, or other configurations of the app.
Important: Before doing this step, make sure to back up any important information.
  1. Go to Settings, and then tap Apps or App Manager.
  2. Find and tap the app that is experiencing the issue.
  3. Tap Clear data or Storage > Clear data.
  4. Tap OK to confirm.

Update apps from Google Play

Make sure all of your apps are up to date, since many app developers will include performance improvements with app updates.

  1. Open the Play Store app.
  2. Tap Drawer button, and then tap My apps or My apps & games. In the Installed tab, available updates for installed apps will be displayed.
  3. Tap Update all to update all installed apps. To update specific apps individually, tap the app and select Update.

Update your phone's software

If the issue is not being caused by an app, check for updates to your phone's software and if an update is available, download and install it.

  1. Go to Settings.
  2. Tap About > Software updates or Software updates.
  3. Tap Check now.

Reinstall an app

If the app was downloaded or updated from the Play Store app, reinstalling the app or update may resolve the issue with the app.
  1. Go to Settings, and then tap Apps or App Manager.
  2. Select the app that is experiencing the issue.
  3. Select Uninstall for apps downloaded from the Play Store app or Uninstall updates for preinstalled apps. Select OK to confirm the selection.
  4. Install the app or update again via the Play Store app.
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