HTC One E9s dual sim‎

User guides

< < Menu

Restoring your backup from your cloud storage

If you used HTC Backup before, you can restore a previous backup when you turn HTC One E9‍s on for the first time or after a factory reset.
Important: Depending on the amount of content, restoring a backup to HTC One E9‍s through your data connection may incur additional data costs and take a long time. Using a Wi‍-Fi connection is recommended.
  1. From the Add your account screen, sign in to your Google Account.
  2. If you see the Get your apps & data screen, tap Restore from this backup, and then select Set up as new device.
    Important: You'll see this screen when you've previously backed up an old phone using Google backup. Do not restore anything from Google backup when you want to restore a backup from HTC Backup.
  3. On the HTC Advantage screen, sign in with the account credentials that you used as your HTC Account.

    Or if you skipped this screen, tap Restore from HTC Backup on the Transfer or restore content screen, and then sign in with the account credentials that you used as your HTC Account.

  4. Choose the backup that you want to restore to HTC One E9‍s.
  5. If prompted, choose whether to use your mobile data or Wi‍-Fi connection for restoring your backup.
  6. Follow the onscreen instructions to restore your backup and to continue setting up your phone.
  7. Slide open the Notifications panel to check if there's any notification to finish setting up your phone.

Free apps from Google Play™ will be restored in the background, and you can track the progress via a notification in the status bar. To restore paid apps, you need to download and install them from Google Play.

Your apps will appear on the Apps screen as they are installed. The Apps and Home screen shortcuts will be reorganized as in your backup after all of your apps have been installed. You may continue using HTC One E9‍s while apps are being restored.

Was this information helpful?

Can’t find what you’re looking for?