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What should I do if my HTC device gets lost or stolen?

You can use Find My Device to locate your HTC device under the following conditions:
  • The remote locate, lock, and erase features are enabled in Settings > Google > Security > Find My Device.
  • Your lost or stolen device is still connected to the Internet, logged in to your Google Account, and has location services turned on.

To use Find My Device:

  1. Using your computer web browser, go to, and sign in to the same Google Account you used on your HTC device.

    Find My Device will show you details of your device location when detected.

  2. Do any of the following:
    • Click Play sound to make your device ring in case you've only misplaced it.
    • If this is your first time using Find My Device, click Set up secure & erase to set up remote lock and erase actions.
    • Click Secure device to lock your device and sign out of your Google Account.
    • Click Erase device if you want to erase everything from your device.
      Note: Remotely erasing your device will perform a factory reset to remove all data on the built-in storage, including apps, app data, and settings. Some data—including personal information—may not be permanently erased. You won't be able to remotely access your device after you do this.
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