What should I do if I am unable to install software updates?

If you've received a software update notification but failed to install it on your phone, do the steps below and check if this will fix the problem.

• Make sure the phone is connected to your carrier's network and is not roaming. Some carriers require a connection to their data network to successfully validate and install the update.
• Go to Settings, and then do one of the following:
  • Tap Apps & notifications > App info.
  • Tap Apps.
  Find and tap Updater, and then tap Storage > Clear cache.
  Note: If you can't find Updater, tap > Show system and search for Updater again.
• Reboot your phone to Safe Mode. For details, see How do I restart my phone into Safe mode?.