Why doesn't Google Assistant launch when I say, "OK Google"?
I keep exiting the game I'm playing because I pressed the RECENT APPS or BACK button by accident. How can I avoid this?
What is screen pinning, and how do I pin an app?
What does Google Play Protect do, and how do I check if it's enabled?
How can unread text messages be shown in bold in the HTC Messages app?
How can I adjust the font size in HTC Messages?
Why can't I play WMA music files in Google Play Music?
Is there a way to show the weather on the lock screen even when GPS is off?
Why don't app icons show the unread count anymore, such as unread messages and notifications?
Why is my phone not responding to Motion Launch gestures?
Can I do the same things in Google Photos that I used to do in HTC Gallery?
I keep getting prompted to grant permissions when using apps. Why is that?
How do I sign in to my Microsoft email account from the Mail app?
Why are the apps on my phone crashing and force closing?
How do I know if I've installed a malicious third-party app on my phone?
How do I set the default SMS app?
How do I see the list of running apps?
How do I enable developer's options?
What should I do before I update the software of my phone?
What should I do if I am unable to install software updates?
How do I test the audio, display, and other parts of my phone?
In the Notifications panel, how do I remove the notification that says a certain app is running in the background?
How do I check the latest software updates for my phone?
Why is my phone acting sluggish and freezing?
Why does my phone turn off by itself?
What should I do if my phone gets too warm or hot?
What's the best way to end or close apps?
How do I check how much memory my phone has and how much memory is being used?
How do I restart my phone into Safe mode?
How do I get help on my phone when there's a problem?
How do I copy or move files and folders to my storage card?
How do I view the files and folders from my USB drive?
When formatting my storage card for use as internal storage, I see a message saying the card is slow. Why is that?
My phone is brand new, but the available storage is lower than the total capacity. Why is that?
What's the difference between using the microSD card as removable storage and internal storage?
Why do my captured portrait shots display in landscape orientation on my computer?
Why can't I take a photo while recording video?
Why does my phone stop recording automatically?
Photos appearing blurred? Here are some tips
Can I keep the camera on standby to save battery, and how?
Backup and transfer
Can I share media files to and from other phones using Wi-Fi Direct?
How do I back up my photos and videos?
How do I copy files between my phone and computer?
I was using HTC Backup before. Why isn't HTC Backup available on my phone?
How do I get HTC Sync Manager to recognize my phone?
Calls and SIM
Can I cut my micro SIM to a nano SIM so it can fit in my phone?
When not in a call, how do I make the Phone dialer list my contacts with their profile pictures and not the call history?
Audio and display
I think my microphone is broken. What should I do?
Can I change the system font style and size on my phone?
How do I set my favorite song or music as my ringtone?
Can I separately adjust the ringtone and notification sound volume?
How do I turn off the shutter sound when I capture the screen?
Why can't I use picture-in-picture when playing YouTube videos?
Wireless and networks
How do I add the access point to my mobile operator's network?
Can the phone automatically switch to the mobile network when Wi-Fi is absent or weak?
How do I share my phone's Internet connection with other devices?
How do I know if my phone can be used in another country's local network?
I sent some files via Bluetooth to my computer. Where are they?
Settings and others
How do I make the backlight of the hardware buttons to be always on?
How do I find the IMEI/MEID and serial number of my phone?
Why is my phone talking to me? How do I turn this off?
How do I enable or disable a device administrator app?
How do I turn off the vibration when I type on the TouchPal keyboard?
Why don't I hear incoming call and text message notifications while I'm in a call?
There's recurring sound and vibration when I have unread notifications. How do I make it stop?
Why can't I customize the items in the Quick Settings panel?
Why won't my phone lock even when I've already set up a screen lock password?
Why doesn't the phone wake up when I touch the fingerprint scanner?
Why can't I unlock the screen with my fingerprint when using Exchange ActiveSync?
How do I get past the Google login screen after I reset my phone?
What can I do if I forgot my screen lock password, PIN, or pattern on my phone?
What should I do when my phone gets lost or stolen?
What is Smart Lock and how do I use it?
Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
When I removed my screen lock, a message appears saying device protection features will no longer work. What does device protection mean?
Power and charging
What can I do if my phone will not power on?
How do I reboot the phone using hardware buttons?
What can I do if my phone keeps rebooting or won't boot all the way to the Home screen?
What should I do if my phone will not charge?
Why does my battery drain so quickly?
How does Doze mode save battery power?
Why are Power saver and Extreme power saving mode both grayed out?
How does App standby in Android save battery power?
In Settings, what is Battery optimization used for?
Am I required to use the provided USB Type-C cable or can I use a third-party cable?
Can I use a micro USB to USB Type-C adapter so I can use my existing USB cables?
How does the USB Type-C connector differ from the micro USB connector on my old phone?
Is my phone backwards compatible with charging accessories that don't support Qualcomm Quick Charge 3.0?
How do I save battery power?
How does Qualcomm Quick Charge 3.0 work?
After the screen has been off for a while, why am I not receiving mail and instant message notifications? Internet radio broadcast also stopped.
Your first week with your new phone
Turning icon badges on or off
Capturing your phone's screen
HTC Sense Home
Using Quick Settings
Getting to know your settings
Restarting HTC 10 (Soft reset)
How can I type faster?
Getting help and troubleshooting
Selecting, copying, and pasting text
Unboxing and setup
nano SIM card
Charging the battery
Switching the power on or off
Setting up HTC 10 for the first time
Adding your social networks, email accounts, and more
Installing a software update
Installing an application update
Installing app updates from Google Play Store
Software and app updates
Home screen layout and fonts
Changing the default font size
Setting your Home screen wallpaper
Adding or removing a widget panel
Changing your main Home screen
Widgets and shortcuts
Adding Home screen widgets
Adding Home screen shortcuts
Grouping apps on the widget panel and launch bar
Moving a Home screen item
Removing a Home screen item
Changing your ringtone
Changing your notification sound
Setting the default volume
HTC BoomSound for speakers
HTC BoomSound for headphones
Personal audio profile
Taking photos and videos
Quickly adjusting the exposure of your photos
Choosing a capture mode
Taking a photo
Setting the photo quality and size
Tips for capturing better photos
Taking continuous camera shots
Taking a panoramic photo
Advanced camera features
Choosing a scene
Recording videos in slow motion
Using Zoe camera
Recording a Hyperlapse video
Manually adjusting camera settings
Taking a RAW photo
How does the Camera app capture RAW photos?
Installing and removing apps
Getting apps from Google Play Store
Downloading apps from the web
Uninstalling an app
HTC Ice View
Controlling music playback from the phone case
Handling phone calls
Turning some functions on or off from HTC Ice View
Viewing app notifications from HTC Ice View
Choosing which notifications to display on the phone case
Launching the camera from your phone case
What you can do on Google Photos
Viewing photos and videos
Editing your photos
Enhancing RAW photos
Trimming a video
Changing the playback speed of a slow motion video
Editing a Hyperlapse video
Working with apps
Switching between recently opened apps
Accessing your apps
Working with two apps at the same time
Disabling an app
Controlling app permissions
Setting default apps
Setting up app links
Calls, Messages, and Contacts
Making a call with Smart dial
Dialing an extension number
Calling a number in a message, email, or calendar event
What can I do during a call?
Setting up a conference call
Switching between silent, vibrate, and normal modes
SMS and MMS
How do I add a signature in my text messages?
Sending a text message (SMS)
Sending a multimedia message (MMS)
Sending a group message
Forwarding a message
Moving messages to the secure box
Blocking unwanted messages
Copying a text message to the nano SIM card
Deleting messages and conversations
Your contacts list
Adding a new contact
Editing a contact’s information
Getting in touch with a contact
Importing or copying contacts
Merging contact information
Sending contact information
Battery and Storage
Displaying the battery percentage
Checking battery usage
Checking battery history
Battery optimization for apps
Using power saver mode
Extreme power saving mode
Tips for extending battery life
Copying or moving files between the phone storage and storage card
Types of storage
Should I use the storage card as removable or internal storage?
Setting up your storage card as internal storage
Moving apps and data between the phone storage and storage card
Moving an app to or from the storage card
Copying files between HTC 10 and your computer
Freeing up storage space
Unmounting the storage card
Backup, Transfer, and Reset
Backup and reset
Backing up HTC 10
Ways of backing up files, data, and settings
Backing up contacts and messages
Resetting network settings
Resetting HTC 10 (Hard reset)
Ways of transferring content from your previous phone
Transferring content from an Android phone
Transferring iPhone content through iCloud
Other ways of getting contacts and other content
Transferring photos, videos, and music between your phone and computer
Turning the data connection on or off
Managing your data usage
Connecting to VPN
Using HTC 10 as a Wi-Fi hotspot
Sharing your phone's Internet connection by USB tethering
Installing a digital certificate
Turning Bluetooth on or off
Connecting a Bluetooth headset
Unpairing from a Bluetooth device
Receiving files using Bluetooth
What is HTC Connect?
Do not disturb mode
Automatic screen rotation
Setting when to turn off the screen
Touch sounds and vibration
Changing the display language
Adjusting the display size
Assigning a PIN to a nano SIM card
Setting a screen lock
Setting up Smart Lock
Turning the lock screen off
Turning Magnification gestures on or off
< < Menu
How do I find the IMEI/MEID and serial number of my phone?
The IMEI and MEID are numerical codes that uniquely identify your phone. You may need to find the IMEI/MEID and serial number of your phone when you want to get service.
, and then do one of the following:
To quickly find the IMEI, you can open the
app, and then enter
If you're unable to turn on your phone, press and hold the
buttons at the same time. When the phone vibrates, release the
button while continue pressing
screen appears, navigate to
, and then press
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