If your weight has changed by 5 kg (11 lbs) or more, or if you are in close in weight to another user of your UA Scale, your UA Scale may not recognize you.
- Step onto your UA Scale to turn it on and immediately start measuring your weight.
After weighing, if your UA Scale shows Hi there or another profile name instead of yours, step off of your UA Scale and press to change the profile.
- Press until you see the name you used on your UA Record account.
- Press to select the profile.
If you don't see your profile name, someone may have deleted your profile from your UA Scale
. See Reconnecting a profile