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Resetting HTC U11 (Hard reset)

If HTC U11 has a persistent problem that cannot be solved, you can perform a factory reset (also called a hard reset or master reset). A factory reset reverts HTC U11 back to its initial state—the state before you turned it on for the first time.
Important: Apps you've downloaded and installed, your accounts, your files, as well as system and app data and settings will be removed. Be sure to back up any data and files you want to keep before you do a factory reset.
  1. From the Home screen, swipe up and then tap Settings > Backup & reset.
  2. Tap Erase all data (factory reset).

    To avoid deleting media and other data from your storage card, make sure you do not select the Erase SD card option.

  3. Tap Reset Phone.
  4. Tap Erase Everything.
Note: A factory reset may not permanently erase all data, including personal information.
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