What should I do before I update the software of my phone?
How do I get help on my phone when there's a problem?
How do I test the audio, display, and other parts of my phone?
Why is my phone acting sluggish and freezing?
Why does my phone turn off by itself?
What should I do if my phone gets too warm or hot?
How do I restart my phone into Safe mode?
In the Notifications panel, how do I remove the notification that says a certain app is running in the background?
Power and charging
How does Qualcomm Quick Charge 3.0 work?
How does the USB Type-C connector differ from the micro USB connector on my old phone?
What can I do if my phone will not power on?
How do I reboot the phone using hardware buttons?
What can I do if my phone keeps rebooting or won't boot all the way to the Home screen?
What should I do if my phone will not charge?
Why does my battery drain so quickly?
How do I save battery power?
Why can't I wake up or unlock my phone with my fingerprint?
What can I do if I forgot my screen lock password, PIN, or pattern?
How do I find or erase my phone with Find My Device?
What is Smart Lock and how do I use it?
Why won't my phone lock even when I've already set up a screen lock password?
Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
Storage, backup, and transfer
If HTC Sync Manager is no longer supported, how do I transfer content to my phone?
How do I copy or move files and folders to my storage card?
How do I view the files and folders from my USB drive?
How do I back up my photos and videos?
How do I copy files between my phone and computer?
I was using HTC Backup before. Why isn't HTC Backup available on my phone?
Can I share media files to and from other phones using Wi-Fi Direct?
Audio, display, and camera
Why is there noise when I use my previous HTC USB Type-C earphones on HTC U11?
Why doesn't my own digital 3.5mm headphone adapter work on HTC U11?
Why is my phone not responding to Motion Launch gestures?
What's the best way to use Acoustic Focus to get a clear, audible video recording of a distant subject?
I think my microphone is broken. What should I do?
Can I change the system font style and size on my phone?
How do I set my favorite song or music as my ringtone?
How do I turn off the shutter sound when I capture the screen?
Photos appearing blurred? Here are some tips
Why doesn't Google Assistant launch when I say, "OK Google"?
Why are the apps on my phone crashing and force closing?
How do I know if I've installed a malicious third-party app?
How do I set the default SMS app?
How do I enable developer options?
Why can't I play WMA music files in Google Play Music?
Wireless and networks
Can the phone automatically switch to the mobile network when Wi-Fi is absent or weak?
How do I share my phone's Internet connection with other devices?
I sent some files via Bluetooth to my computer. Where are they?
How do I add my operator's Access Point Name to my phone?
Settings and others
Edge Sense is sometimes triggered when my phone is in a car kit or selfie stick. What should I do?
How do I make the backlight of the hardware buttons to be always on?
Can I cut my micro SIM to a nano SIM so it can fit in my HTC device?
How do I find the IMEI/MEID and serial number of my phone?
How do I enable or disable a device administrator app?
How do I turn off the vibration when I type on the TouchPal keyboard?
There's recurring sound and vibration when I have unread notifications. How do I make it stop?
Features you'll enjoy
Android 9.0 update
Convenient, single-handed operation
What's special with Camera
Unboxing and setup
HTC U11 overview
nano SIM card
Charging the battery
Water and dust resistant
Switching the power on or off
Setting up your phone for the first time
Adding your social networks, email accounts, and more
Choosing which nano SIM card to use for your data connection
Managing your nano SIM cards with Dual network manager
Your first week with your new phone
HTC Sense Home
Getting to know your settings
Using Quick Settings
Capturing your phone's screen
Restarting HTC U11 (Soft reset)
Selecting, copying, and pasting text
Getting help and troubleshooting
What is Edge Sense?
Setting up Edge Sense
Turning Edge Sense on or off
Taking camera shots using Edge Sense
Changing the action to take when you squeeze the phone
Enabling Advanced mode
Typing with your voice with Edge Sense
Assigning another voice assistant app to Edge Sense
Adjusting the squeeze force level
Squeezing to perform actions in your apps
Assigning in-app actions to squeeze gestures
An example of assigning in-app actions
Changing in-app actions
Opening Edge Launcher
Adding apps, quick settings, and contacts
Adjusting the Edge Launcher position
Software and app updates
Installing a software update
Installing an application update
Installing app updates from Google Play Store
Home screen layout and fonts
Adding or removing a widget panel
Changing your main Home screen
Setting your Home screen wallpaper
Changing the default font size
Widgets and shortcuts
Adding Home screen widgets
Adding Home screen shortcuts
Grouping apps on the widget panel and launch bar
Moving a Home screen item
Removing a Home screen item
Adjusting the volume and sound settings
Changing your ringtone
Changing your notification sound
HTC BoomSound for speakers
Tuning your HTC USonic earphones
Taking photos and videos
Choosing a capture mode
Taking a photo
Setting the photo quality and size
Tips for capturing better photos
Recording video in 3D Audio or high resolution audio
Recording video using Acoustic Focus
Quickly adjusting the exposure of your photos
Taking continuous camera shots
Using HDR Boost
Taking a panoramic selfie
Taking a super wide-angle panoramic selfie
Taking a panoramic photo
Advanced camera features
Tips on using Pro mode
Choosing a scene
Manually adjusting camera settings
Taking a RAW photo
How does the Camera app capture RAW photos?
Recording videos in slow motion
Recording a Hyperlapse video
What you can do on Google Photos
Viewing photos and videos
Editing your photos
Enhancing RAW photos
Trimming a video
Changing the playback speed of a slow motion video
Editing a Hyperlapse video
Installing and removing apps
Getting apps from Google Play Store
Downloading apps from the web
Uninstalling an app
Working with apps
Accessing your apps
Switching between recently opened apps
Working with two apps at the same time
Controlling app permissions
Setting default apps
Setting up app links
Disabling an app
HTC Sense Companion
Calls, Messages, and Contacts
Making a call with Smart dial
Dialing an extension number
Keeping your phone number private
Calling a number in a message, email, or calendar event
What can I do during a call?
Setting up a conference call
Switching between silent, vibrate, and normal modes
SMS and MMS
Sending a text message (SMS)
Sending a multimedia message (MMS)
Sending a group message
Forwarding a message
Moving messages to the secure box
Blocking unwanted messages
Copying a text message to the nano SIM card
Deleting messages and conversations
Your contacts list
Adding a new contact
Editing a contact’s information
Getting in touch with a contact
Importing or copying contacts
Merging contact information
Sending contact information
Battery and Storage
Tips for extending battery life
Using power saver mode
Extreme power saving mode
Displaying the battery percentage
Checking battery usage
Checking battery history
Battery optimization for apps
Enabling background restriction in apps
Freeing up storage space
Types of storage
Should I use the storage card as removable or internal storage?
Setting up your storage card as internal storage
Moving apps and data between the built-in storage and storage card
Moving an app to or from the storage card
Copying or moving files between the built-in storage and storage card
Copying files between HTC U11 and your computer
Unmounting the storage card
Backup, Transfer, and Reset
Backup and reset
Ways of backing up files, data, and settings
Backing up HTC U11
Backing up contacts and messages
Resetting network settings
Resetting HTC U11 (Hard reset)
Ways of getting content from your previous phone
Transferring content from an Android phone
Other ways of getting contacts and other content
Transferring photos, videos, and music between your phone and computer
Turning the data connection on or off
Managing your data usage
Connecting to VPN
Installing a digital certificate
Using HTC U11 as a Wi-Fi hotspot
Sharing your phone's Internet connection by USB tethering
What is HTC Connect?
Turning Bluetooth on or off
Connecting a Bluetooth headset
Unpairing from a Bluetooth device
Receiving files using Bluetooth
Do not disturb mode
Turning the location setting on or off
Turning Smart Display on or off
Automatic screen rotation
Setting when to turn off the screen
Adjusting the display size
Touch sounds and vibration
Changing the display language
Assigning a PIN to a nano SIM card
Setting a screen lock
Setting up Smart Lock
Turning the lock screen off
Turning magnification gestures on or off
< < Menu
What can I do during a call?
When a call is in progress, you can turn the speakerphone on, place the call on hold, and more.
Putting a call on hold
To put the call on hold, tap
The status bar then displays the hold call icon
To resume the call, tap
Switching between calls
If you’re already in a call and you accept another call, you can switch between the two calls.
When you receive another call, tap
to accept the second call and put the first call on hold.
To switch between the calls, tap the person you want to talk to on the screen.
Turning the speakerphone on or off during a call
To decrease potential damage to your hearing, do not hold
to your ear when the speakerphone is on.
On the call screen, tap
The speakerphone icon
appears in the status bar.
To turn the speakerphone off, tap
Muting the microphone during a call
On the call screen, tap
to toggle between turning the microphone on or off.
When the microphone is turned off, the mute icon
appears in the status bar.
Ending a call
Do one of the following to end the call:
On the call screen, tap
Slide the Notifications panel open, then tap
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