This software upgrade available for your HTC One M9 provides the following key enhancements:
·
Bug fixes
·
April 2017 Android Security Updates
Details
Before you proceed, please confirm that this software upgrade to
4.30.617.12
is a newer version than what is currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the Home screen, then tap
All apps
>
Settings
>
About
and locate the
Software information
. If your Software number is less than
4.30.617.12
, you should proceed with the upgrade.
WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the AC charger or long-press the Power button as this might stop the update and your device may be rendered inoperable!
Getting Started
Before you proceed with the update, make sure you have done the following:
·
Set aside approximately 20 minutes to allow the device to update
·
Connect the device to a charger
·
Ensure the battery is charged to at least 35%
·
Connect to Wi-Fi to access and download the update
Installation instructions
To download and install the update from the device, follow these steps below:
Follow the "Getting Started" steps above.
From the Home screen tap
All apps
, tap
Settings
.
Tap
System updates
.
Tap
HTC software update
.
Tap
Check now
.
Tap
DOWNLOAD
to download the update.
The status of the download can be checked in the Notifications pull down.
Once the download is complete, the user will be prompted to install from the Notifications pull down. Tap the System update to begin the upgrade process.
Tap
OK
to begin the update process to software version
4.30.617.12
.
WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the AC charger or long-press the Power button as this might stop the update and your device may be rendered inoperable!
Device will reboot and begin installation. Users will not be able to use their device during the installation process (approximately 10 minutes).
The system update is complete. Tap
OK
to continue.
For best performance, open
Play Store
and tap the
Menu
icon, then select
My apps
and ensure all installed apps are updated.
Manual system update instructions:
If you are outside of Wi-Fi coverage, or the update is not found, you may perform a manual system update via USB connection to a PC. This process requires that you download and install HTC Sync Manager first in order to get the proper drivers. If you do not have HTC Sync Manager installed already, you may download the software from
http://www.htc.com/www/software/htc-sync-manager/
.
WARNING: Performing the system update manually will delete all information from the device. Ensure all information is backed up before proceeding. See the Help & How To section of this website for more information on backing up your device contents.
Performing the ROM Update:
Download and save the HTC One™ M9 ROM update to your PC.
Connect your device to your PC via the supplied USB cable.
If the device is not recognized by the PC, ensure you have HTC Sync Manager installed and then disconnect and reconnect the device from the USB cable.
Once the device is properly recognized on the PC, locate the HTC One™ M9 ROM Update that you downloaded. Double-click on the file to launch the system update wizard.
Follow all of the system update wizard instructions shown on your PC.
Once the update is complete, click
Finish
in the Wizard and the device will reboot.
Once the device reboots, the initial setup wizard will appear.
After the initial setup process is complete, open
Play Store
and tap the
Menu
icon, then select
My apps
and ensure all installed apps are updated.
After initial setup and updating all apps, the device is ready for use.
Note
: If the ROM update wizard fails to recognize the device, close the wizard and then follow the steps below:
·
From a powered off state, hold
VOLUME DOWN
while powering on the device to access download mode.
·
Connect the device to the PC while in this state and attempt the ROM update again.
To exit download mode manually, use the volume keys to navigate to
reboot
and press the
POWER
button to select it.
