Stakeholder Engagement - HTC

Stakeholders Engagement

HTC treats communication and interaction with our employees, customers, suppliers, and external stakeholders very seriously. We hope to create a close understanding with our sustainability partners through engagement, cooperation and interaction, and to have an influence on society through sharing and learning.

HTC has established a number of communications channels to maintain good interaction, and the relevant units are responsible for collecting suggestions from stakeholder according to their relevance and potential impact on HTC operations. The suggestions and responses are regularly disclosed in the ESG reports, and submitted to the board of directors for report and confirmation every year. The communication status of various stakeholders in 2021 has been reported to the board of directors on March 7, 2022, and the feedback will be incorporated into the future operation improvement plan.

Diversified Communication Channels

	Concern Topics	Communication Channels
	Finance & business information disclosure Compliance with laws and regulations Operation Status Corporate governance Risk management	Shareholder conference. Yearly Annual report.Yearly Monthly revenue statement. Monthly Visiting investors. Irregular Market Observation Post System. Irregular Investor Relationship Website. Standing Spokesperson. Standing
	Product quality Service quality Price competitiveness On-time delivery Green products Carbon footprint/ carbon disclosure Restricted substance management Corporate Sustainability Human rights	Business review with key customers (QBR meeting). Quarterly Reply to customer inquiries. From time to time Customer audit and replies to customer’s questionnaires. By customer request Meeting the customer requirements about environmental and ESG. By customer request
	Pre-sales consulting After-service Product quality Service quality	Daily ongoing Local service contact channels in 11 languages to provide customers with real-time communication and assistance. Websites in different languages for customers to give feedback and to access information in a real-time manner (59 established). Dedicated email boxes for different functions (Support, Copyright, Security, etc.) to provide convenient customer contact with HTC. Automated support survey invitations to collect customer satisfaction feedback. Immediate corrective actions in place based on customer’s insights.
	Learning & growth Working environment / labor conditions Wage / welfare Health & safety Career development Work-life balance	Department quarterly meeting. Irregular One-on-one interview with supervisors. Irregular Annual performance appraisal / interview. 2 / Yearly New employee seminar. Weekly Employee assistance hotline and mailbox, Health Center, Employee Aid Scheme. From time to time Labor-management meeting. Quarterly
	Raw material quality Price competitiveness Continuously stable supply Supply chain management Compliance with various regulations Technical capability Cooperation with logistics/transportation providers to conduct effective packing Raw material selection Working environment & health Machine/equipment safety Carbon management training and contests	Supplier communication conference. Irregular Guidance and audit for suppliers. Yearly Cooperation project with suppliers for addressing ESG and greenhouse gas Topics. Yearly
	Construction safety & health	Induction training. Weekly Patrol inspection in the facility. Daily
	Corporate governance Compliance with laws and regulations Innovative products and services Human Rights Energy and climate change	Official document、E-mail、Visit. Irregular Meeting such as Forums、Seminars…etc. Irregular
	Environmental impact Shaping the Corporate image Economic contribution Social concerns Public welfare Cultivation of talent	Positive employee engagement in public interest activities. Irregular HTC cooperation with governmental agencies and non-profit organizations in eco, environmental and other public welfare activities. Monthly