Google Drive Offer FAQs

You may be experiencing any of these issues:

Unable to redeem your offer
Receiving an error message: "‍The offer has already been redeemed on your phone"‍
Receiving an error message: "‍The offer has already been redeemed by your Google Account"‍
Receiving an error message: “‍Could not retrieve an offer. Please try again later”

You may not be able redeem an offer for a variety of reasons. Try these tips to redeem your offer:

Make sure you're connected to the Internet when trying to redeem.
Make sure you're logged in to your Google Account or have a Google Account set up on your phone.

If you're unable to retrieve the offer, the voucher redemption server may be down temporarily, or you might not be connected to the internet. You can try again later by coming back to the Google Drive™ application and selecting the “‍Product Tour” menu item.

If you receive the error message: "‍The offer has already been redeemed"‍, it may mean someone has already redeemed the offer on your phone and you will not be able to redeem this offer twice. Alternatively, it may also mean your Google Account has already claimed this offer and you will not be able to redeem the offer a second time.

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