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I am having charging problems
You may be experiencing any of these issues:
  • Your phone stops charging before it is fully charged.
  • Your phone does not display a charging LED indicator while charging.
  • Your phone only charges when in certain positions or when held.
  • Your phone's battery life is reduced or shorter than expected.
For best charging performance, use the adapter and the USB cable that came with your phone to charge the battery. When the battery power is too low, make sure to use the power adapter to charge, not the USB cable connection with your computer.
Note: Some phones do not have an LED indicator.
If no onscreen indicator appears, pressing the POWER button should cause the onscreen display to show a charging indicator. If the phone does not appear to be charging and will not turn on, follow these steps:
  1. Press and hold the VOLUME UP, VOLUME DOWN, and POWER buttons for up to two minutes or until the phone vibrates.
  2. Check for signs the phone is charging.
    • If the battery power is very low, it may take up to 2 minutes for the LED to change. The LED indicator may blink repeatedly to indicate charging and will become solid after several minutes.
    • If the LED is blinking, the phone is charging but cannot turn on until the LED is a solid color. Wait until the LED is solid before attempting to turn on the phone.
In some charging situations, the charger may detect the voltage as being too low and will stop charging the phone even though it is still plugged in. System software updates should address this problem.
Ensure the phone is fully updated. Follow these steps:
  1. Go to Settings > About > Software updates. The exact path may differ depending on your phone.

    These are the typical paths:

    • Settings > About > Software updates
    • Settings > System updates > HTC software update
    • Settings > AT&T Software Update
  2. Tap Check now to check for updates.
    • If an update is available, follow the onscreen instructions.
    • If no update is found, confirm the phone is on the latest software version. Go to Settings > About > Software information.
Damage to the charging port, cable or charging adaptor may also result in erratic charging behavior (such as only charging in certain positions or when held), or the device being unable to charge at all. To check if a faulty cable or adapter is causing the issue, follow these steps:
  1. Check the charging port for damage or debris; bent pins, dirt or lint blocking the port.
  2. Check the current cable and adapter for damage; kinks or frays in the cable, or if there are bent connection pins in the charger.
  3. Use another charger with the correct voltage and amperage ratings for the device; note that some USB ports do not supply enough power for adequate charging.
Power cycling your phone may help to solve the issue. Follow these steps:
  1. Press and hold the POWER button until the Phone Options appear.
  2. Tap Power Off and wait for the phone to fully turn off.
  3. Wait for a few moments, and then turn the phone on by pressing and holding the POWER button.

Check if the device is able to charge in Safe Mode.

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