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Troubleshooting

Guide Downloads
You may be experiencing any of these issues:
  • You receive the error message "‍Media Not Found"‍ when opening an MMS photo.
  • A Google Photos appears as an option when you try to open a picture received via MMS.
These issues are typically caused by Google Photos being set as the default photo viewer. Follow these steps to reset the default photo viewer to the Gallery app:
  1. With two fingers, swipe down from the status bar to open the Quick Settings panel.
  2. Tap the Settings icon.
  3. Go to Apps > ALL > Google+.
  4. Tap Clear Defaults.
  5. Try to open the MMS attachment again. When prompted, do not choose Google Photos. Select Gallery instead.
If the issue persists, it is also likely caused by a network issue when downloading the attachment. Check that you are connected to a network (see I'm having problems connecting to a Wi‍-Fi network), or try to download the attachment later.
Note: On newer HTC devices running on HTC Sense 7 onwards, the Gallery app is replaced with Google Photos.

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