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I forgot my password. What should I do?

If you're experiencing a device issue or you've forgotten the password you've set on the RE app, you can factory reset your RE using its hardware Reset button.
  1. Hold your RE with the lens facing up.
  2. Open the microSD slot cover located at the bottom of your RE.
  3. Press and hold the Shutter button, and at the same time, push the tip of a small bent paperclip onto the Reset button.
  4. Release the Reset button.
  5. Continue to press and hold the Shutter button until you hear the startup sound.
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