Against a backdrop of prolonged market disruption caused by the ongoing pandemic, HTC maintained its engineering and design edge, delivering high quality hardware, software, platforms and services to markets including enterprise, education, arts, entertainment and healthcare.
HTC VIVE’s mission is to combine innovative technologies with customer needs and expectations to unleash boundless imaginations to improve people’s lives and solve problems for business and society. HTC VIVE continues to listen to customers’ needs. Whether it is a well-known multinational enterprise, a small company, or a professional user, HTC VIVE is committed to designing top-notch headsets that meet customers’ needs while providing professional software, platforms, and services to create the world’s best immersive experience. Helping businesses face today’s critical challenges while enabling quick and easy access to VR.
Protection of Customer Confidentiality
HTC makes a promise of “Strict observation of contractual obligations and confidentiality commitment” to all customers. All information we provide to our customers is subject to clear policies and a system of strict internal control. In addition to technical data and hardware and software, information related to patents and other intellectual property rights of customers may be incorporated into our controlling system. We complete confidentiality agreements with all customers and suppliers in advance to maintain the absolute security of all the confidential information belonging to our corporate customers.
HTC introduced the Personal Information Management System (PIMS) in 2018 to protect personal information during the product and internal management processes. HTC pays close attention to privacy protection laws in different countries, the relevant guidelines released by different authorities, and verdicts made in courts in other nations.
Customer Satisfaction Management
HTC has established “Customer Satisfaction Management Procedure” to meet the specific needs of all our customers and to respond to customer expectations and requests. A Quarterly Business Review is made to determine customer satisfaction. Each Business Unit proposes corrective action for any nonconforming project and regularly track any action taken to ensure that the customer has been perfectly satisfied.
The HTC customer satisfaction management index, in addition to product quality, delivery, and after-sales service, includes evaluation of corporate sustainability. We have designated a department to regularly collect HTC ESG information for communication and response.