This site uses cookies to optimize website functionality, analyze website performance, and provide personalized experience and advertisement. You can accept our cookies by clicking on the button below or manage your preference on Cookie Preferences. You can also find more information about our Cookie Policy here.
Cookie preferences
Accept
  • PRODUCTS
    • VIVE
    • G REIGNS
    • SMARTPHONES
  • VIVERSE
  • APPS
  • SUPPORT
I received the error message "Android.process.acore has stopped unexpectedly"

If you receive the message "Android.process.acore has stopped unexpectedly", an Android system process has crashed. If your phone's system software is Sense 4 or lower, follow these steps to restart it:

  1. Turn off syncing.
  2. Back up all your contacts to Gmail, exporting the data in .CSV or .VCF format.
  3. Navigate to Manage applications > Contacts storage.
  4. Tap on Clear cache and Clear data. 
    NOTE: This will erase all contact data stored on your phone.
  5. Turn on sync again.

Phones using Sense 4.1 or higher must perform an APK fix. See Android.process.acore force close fix for all devices running Android 4.1 (Jelly Bean) for instructions and details.

Was this information helpful?
Yes
No
Thank you! Your feedback helps others to see the most helpful information.
Want to share this article? Get a shareable link.
Copied!
India
  • Products
    • 5G
    • Smartphones
    • Blockchain Phone
    • VIVE
  • Sites
    • HTC Dev
    • HTC Research
  • Support
    • Support Center
    • Warranty Policy
  • About HTC
    • ESG
    • Investor
    • Privacy Policy
    • Product Security
    • Careers

© 2011-2025 HTC Corporation

  • Legal Terms