Stakeholders Engagement
HTC treats communication and interaction with our employees, customers, suppliers, and external stakeholders very seriously. We hope to create a close understanding with our sustainability partners through engagement, cooperation and interaction, and to have an influence on society through sharing and learning.
HTC has established a number of communications channels to maintain good interaction, and the relevant units are responsible for collecting suggestions from stakeholder according to their relevance and potential impact on HTC operations. The suggestions and responses are regularly disclosed in the ESG reports and incorporated in our future plans for improvement.
Diversified Communication Channels
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Concern Topics |
Communication Channels |
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- Finance & business information disclosure
- Compliance with laws and regulations
- Operation Status
- Corporate governance
- Risk management
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- Shareholder conference. Yearly
- Annual report.Yearly
- Monthly revenue statement. Monthly
- Visiting investors. Irregular
- Market Observation Post System. Irregular
- Investor Relationship Website. Standing
- Spokesperson. Standing
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- Product quality
- Service quality
- Price competitiveness
- On-time delivery
- Green products
- Carbon footprint/ carbon disclosure
- Restricted substance management
- Corporate Sustainability
- Human rights
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- Reply to customer inquiries. From time to time
- Customer audit and replies to customer’s questionnaires. By customer request
- Meeting the customer requirements about environmental and ESG. By customer request
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- Pre-sales consulting
- After-service
- Product quality
- Service quality
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Daily ongoing
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Local service contact channels in 10 languages to provide customers with timely communication and assistance.
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Websites in different languages for customers to give feedback and to access information in a real-time manner (60 websites).
- Dedicated email boxes for different functions (Support, Copyright, Security, etc.) to provide convenient customer contact with HTC.
- Automated support survey invitations to collect customer satisfaction feedback.
- Immediate corrective actions in place based on customer’s insights.
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- Learning & growth
- Working environment / labor conditions
- Wage / welfare
- Health & safety
- Career development
- Work-life balance
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- Department quarterly meeting. Irregular
- One-on-one interview with supervisors. Irregular
- Annual performance appraisal / interview. 2 / Yearly
- New employee orientation. 2 / Monthly
- Employee assistance hotline and mailbox, Health Center, Employee Aid Scheme. From time to time
- Labor-management meeting. Quarterly
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- Raw material quality
- Price competitiveness
- Continuously stable supply
- Supply chain management
- Regulation Compliance
- Technical capability
- Cooperation with logistics/transportation
- Raw material selection
- Working environment & health
- Machine/equipment safety
- Carbon management
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- Supplier communication conference. Irregular
- Guidance and audit for suppliers. Yearly
- Cooperation project with suppliers for addressing ESG and greenhouse gas Topics. Yearly
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- Construction safety & health
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- Induction training. Weekly
- Patrol inspection in the facility. Daily
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- Corporate governance
- Compliance with laws and regulations
- Innovative products and services
- Human Rights
- Energy and climate change
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- Official document, E-mail, Visit and regulations database. Irregular
- Meeting such as Forums、Seminars…etc. Irregular
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- Environmental impact
- Shaping the Corporate image
- Economic contribution
- Social concerns
- Public welfare
- Cultivation of talent
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- Positive employee engagement in public interest activities. Irregular
- HTC cooperation with governmental agencies and non-profit organizations in eco, environmental and other public welfare activities. Monthly
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