At HTC®, we are committed to making innovative products in a responsible manner – respecting people, the
communities in which we operate and the environment. Our global corporate responsibility standards and
sustainability goals are designed to:
Create a sustainable, rewarding work environment where employees thrive.
Minimize our environmental impact as we bring products to market.
Sustain a responsible supply chain that has minimal environmental impact and a manufacturing supplier base
that supports and adheres to our expected corporate and social standards.
Our business success and ability to innovate is directly tied to the well-being of our most valuable asset, our
employees. The character of our company and ability to create a sustainable, rewarding work environment is
defined by personal integrity and honesty of our employees, as we endeavor to adhere to responsible, honest and
ethical business practices.
We are committed to upholding the fundamental principles of human rights for all of our workers.
Specifically, with regard to our factory workers, our respect for the protection and preservation of human
rights is guided by the principles set forth in the
Nations Universal Declaration of Human Rights.
Our relationship with our employees, customers and
suppliers, and with the countries and communities in which we operate, reflect the principles set forth and
referred to herein. Additionally, we promote freely chosen employment, and prohibit harassment and
We endeavor to provide a balanced work schedule consistent with local labor practices for our employees.
With regard to our factory workers, we follow standards established by the
Electronic Industry Citizenship Coalition (EICC)
to limit excessive overtime.
Manufacturing suppliers are required to follow our Supplier Code of Conduct and implement at least 24
consecutive hours of rest in every seven-day period.
Health and Safety
We strive to create a healthy and safe working environment for our employees. For example, our factory
employees receive ongoing health and safety training as required for their jobs and our manufacturing
facilities are closely managed through proper design, engineering and administrative controls, preventative
maintenance, and establishing safe work procedures. Inspections are performed on a regular basis.
Our Health and Safety guidelines are updated on an annual basis to reflect current health and safety
conditions. The guidelines include managing hazardous materials, and reducing workplace injuries and
hazardous materials. Certified under OHSAS18001:2007 for occupational health and safety management system, we
have also implemented automation in certain parts of the assembly process in our own factories to reduce risk
of repetitive strain injuries.
Key components of our Health and Safety guidelines:
Providing appropriate controls, safe work procedures, preentative maintenance, safety equipment, and
other protective measures to mitigate health and safety risks in the workplace.
Developing an emergency response policy to train, notify and evacuate employees in the event of an
Encouraging factory employees to participate in company-sponsored wellness programs. At our manufacturing
facilities in Taiwan and China we currently offer gym membership, onsite health consultations and wellness
Non-discrimination and Harassment
Diversity is a core value of our global corporate culture and it helps us meet the changing needs of our
customers, communities and partners. We are an equal opportunity employer and do not discriminate in
employment and personnel practices on the basis of race, sex, age, physical or mental disability, religion,
national origin or any other characteristic protected by applicable laws.
No Child Labor
Child labor is a very serious issue and we take proactive measures to prevent the use of under-aged labor in
our own manufacturing facilities as well as those of our manufacturing suppliers. We mandate proof of age for
employment to ensure we meet all local labor laws and requirements. Our Supplier Code of Conduct for
manufacturing suppliers restricts any form of unfair labor practices and clearly articulates our expectation
that all factory workers are of the legal working age. In addition, we regularly conduct labor audits and
communicate our expectations on fair labor practices to our manufacturing suppliers.
We aim to continuously find innovative ways to reduce energy consumption, eliminate waste, and reuse materials
to minimize our impact on the environment and develop a sustainable footprint.
Energy Use and Emissions
To reduce our emissions and lower our carbon footprint, we have designed a very short supply chain and most
of our suppliers’ factories are located close to our main manufacturing sites in Taoyuan, Taiwan, and
Shanghai, China. Our engineers and designers are focused on designing devices that are more energy efficient.
In addition, we enforce the standards in our Supplier Code of Conduct with our manufacturing suppliers and
review environmental practices during audits of such suppliers. We also monitor our greenhouse gas sources
and emissions in compliance with ISO 14064-1 standards.
In addition, the design, construction and operations of our new global headquarters in Taipei were developed
with environmental impact and sustainability in mind. The 900,000-square-foot office complex employs energy
efficient solutions for all building equipment, including air conditioning systems, lighting units and
electrical systems. The building also meets the ASHRAE 90.1-2007 energy-efficient design requirements. Click
to learn more about HTC’s green headquarters.
Management of Harmful Substances and Materials
The proper management of waste, chemicals and other materials is critical to the protection of the
environment and the health and safety of our factory employees. We require our manufacturing suppliers to
comply with applicable laws and industry standards, such as the
Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic
(RoHS). We have several programs dedicated to assuring proper management and control of waste
materials, including supplier compliance audits, factory inspections, and the safe handling and storage of
chemicals and waste materials. We have also implemented an inspection system employing chemical and physical
analysis and document collection throughout our supply chain to reduce or eliminate substances of
Reuse and Recycling
For us, waste reduction begins with reducing waste production at the source. We are committed to reducing
the volume of industrial waste from our manufacturing processes and increasing resource recycling. This
commitment has resulted in us maintaining an average annual recycling rate of 60 percent of production waste.
In HTC’s main offices, all packaging and waste materials such as cardboard boxes, containers and plastic
packaging material are collected and separated for recycling. Further, we look for ways to reduce waste, such
as by implementing a
in the U.S. which enables consumers to return used electronic devices at no cost for reuse or
recycling and introducing a pilot program to remove device chargers from our sales packaging.
Environmental Management and Reporting
We have obtained the ISO 14000 series of certifications for environmental management to continually minimize
our environmental impact and comply with applicable laws, regulations, and other environmental standards. Our
ISO 14001:2004 to set out the criteria for an environmental management system, which includes reducing
cost of waste management and saving in consumption of energy and materials.
ISO 14064-1:2006 to report greenhouse gas emissions and removals, which includes requirements for the
design, development, management, reporting and verification of our greenhouse gas inventory.
ISO 50001:2011 to promote continual improvement for energy saving, which includes legal and regulatory
requirements compliance and best practices for energy efficiency measures.
IECQ QC 080000 HSPM to maintain hazardous substance-free product design and manufacturing processes,
which includes compliance with laws and industry standards and minimal impact on the environment.
As a condition of working with us, we require our manufacturing suppliers to adhere to the principles and
standards of HTC’s Supplier Code of Conduct with respect to people, health and safety and the environment.
Supplier Code of Conduct
for more details. We conduct regular audits of our manufacturing
suppliers to ensure compliance and closely monitor any supplier that is deemed to be at risk of breaching our
Code of Conduct.
Supplier Code of Conduct
Supplier Code of Conduct
(Code) describes our corporate and social responsibility
requirements for manufacturing suppliers. As a condition of doing business with HTC, we expect our
manufacturing suppliers (and their suppliers) to acknowledge and implement these requirements and ensure
responsible business practices. We regularly assess compliance to these requirements and factor adherence to
these requirements when making partnership selections.
The labor, environment, health and safety, and ethics requirements outlined in the Code are consistent with
internationally-recognized standards established by the
Industry Citizenship Coalition (EICC)
, the United Nations, and the
International Labor Organization (ILO)
. Our Code covers:
Labor and human rights, including the prevention of child and involuntary labor, fair treatment, freedom
of association and regulatory compliance.
Health and Safety practices, including emergency preparedness planning and occupational safety policies.
Environmental policies, including pollution prevention, waste management and regulatory compliance.
Ethics and integrity, including conflict-free mineral sourcing policy, privacy and fair business
Management system, including legal and regulatory compliance, audits and assessment and documentation.
Supplier Audit Program
Manufacturing supplier audits are a critical component of ensuring the integrity of our supply chain.
Therefore, we actively manage the auditing process and have a dedicated supplier audit team that travels to
manufacturing suppliers’ sites to ensure they are meeting local regulatory requirements and adhering to our
Supplier Code of Conduct
. Our supplier audit team is responsible for auditing our
manufacturing suppliers on a regular basis, including labor, environment and health and safety compliance. We
follow industry-recognized and internationally-accepted standards such as the guidelines established for
electronic companies by the
Electronic Industry Citizenship
. Suppliers that are identified as having compliance issues are informed and are
immediately tasked to create remediation plans that address the identified issues.
Our sourcing policy requires raw materials used in our products to be extracted, processed and produced in a
responsible manner consistent with our environmental and ethical policies. The use of conflict minerals in
the electronics industry is a significant issue. As a member of the Electronic Industry Citizenship Coalition
(EICC), we subscribe to the
EICC Code of Conduct
which requires participants to adopt a sourcing policy that will ensure that the tantalum (also known as
coltan), tin, tungsten and gold minerals used in their products do not benefit armed groups that perpetrate
human rights abuses in the Democratic Republic of Congo and surrounding area. Since traceability remains
difficult, HTC has stopped sourcing minerals from the Democratic Republic of Congo and the Central African
region altogether. As a condition of doing business with HTC, our suppliers must acknowledge and agree to our
responsible sourcing policy. We review our suppliers’ mineral sourcing practices through our supplier audit
Being a good global citizen starts with being a good local citizen. We support a range of programs in our
communities that include academics and education, environmental protection, culture and arts and volunteer
services. For example:
In Taiwan, through the HTC Foundation, our headquarters’ employees promote character-building programs and
classes for children and young adults, as part of an effort to encourage civic participation. Since 2008, the
foundation’s Pan Shi (translation “Bedrock”) Education Project has provided a total of NT$ 24 million in
funding, training and scholarships for 100 different schools, and 68,000 teachers and students throughout
We partner with World Vision Taiwan to provide education funding for children from low-income households in
Central America and Africa.
In North America, our US headquarters sponsors the Bellevue Boys and Girls Club and contributes to the TXL
(Teen Excellence) Center which provides middle and high school students with technology-related skills and
We also provide a number of scholarships for students from low-income households in China's remote northwest
regions, Sichuan Province, Liaoning Province and Qinghai Province, and have done so since 2007.