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Images aren't displaying in my phone's web browser

You may be experiencing any of these issues: 

  • Images do not display in your web browser when you are online
  • Images appear slowly in your web browser when you are online
  • Images appear on some pages in your web browser, but not others

Changing your browser's settings may resolve the issue. Follow these steps:

  1. In the browser, navigate to Menu > More > Settings. 
  2. In Settings, make sure both Load images and Enable JavaScript are checked.
  3. Scroll down and check these options:

    Clear cache 
    Clear history 
    Clear cookie data 

  4. If the option is available, tap Set cache size, and increase the cache size.
  5. Check that you have stable a data or Wi-Fi connection. See I'm having problems connecting to a Wi-Fi network, How to manage your mobile data, and I'm having difficulty establishing a data connection.
  6. Test loading images on two other web pages, and test the web page on another mobile device if possible. 

    If images work on either of the other web pages, the problem is most likely with the web page and not the device. 
    If the images do not load on other mobile devices, it is definitely an issue with the web page and not the device. 

Clearing your browser's application cache may also resolve the issue. Follow these steps:

  1. Navigate to Settings > Apps and select the browser app.
  2. Tap Storage. 
  3. Tap Clear cache.
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