The Tell HTC feature provides a way to send HTC useful information when you experience a software error or crash.

NOTE: The information provided to HTC is not personally identifiable. It is only used for resolving equipment issues and creating a better customer experience. The information is not used outside of the troubleshooting needs.

When a system issue or crash is detected, the phone displays a pop-up dialog box in case you want to send a message directly to HTC. Follow these steps to write your message via the dialog box:

1. Select Tell HTC.
2. Enter in a description of the issue you encountered (optional).
3. Check the box to send location data (optional).
4. Check the I agree box on the privacy statement.
   NOTE: To review the full privacy statement or additional FAQs, select Privacy Statement when you see a Tell HTC message.

5. Tap Accept to the privacy statement.
6. Tap Send.

Follow these steps to change how HTC Tell works:

1. In the Home screen, press the MENU button.
2. Navigate to Settings > About phone > Tell HTC.
3. You can now change how HTC Tell works, using these options:
   
   Report Errors to HTC: Toggle the check box to turn HTC Tell on and off.
   Report preference: Select Automatically send error report or Ask me each time before sending (on by default) to determine whether HTC Tell notifies you before sending a report.
   Network preference: Select When data connection is available or When Wi-Fi or cable connection is available to determine which network HTC Tell uses to send a report.

See this list for additional information about HTC Tell:

• The Tell HTC report message dialog displays when your phone detects a system crash or other related software issue.
• The average file size for the logs is between 60KB and 100KB.
• Tell HTC captures information on Report type, Package name, Package version, Package version name, Installed by, Process name, Time, Device Active Time, Process Active Time, System app, Device name, Build id, Build type, Model, Product, Version Release, Build Project, Build Tags, Location related information (optional if user agreed to send), and System log.
• You won't be charged for any data transferred.