Support and Service

HTC Service Centre

Please noted that all services of HTC Service Center will only be accepted by Online Reservation, customer is required to make a reservation before using our service.

Address Opening Hours Transportation
Room 2101, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon, Hong Kong
( Book Now )
Mon- Fri: 10:00-19:00,  Sat: 9:00-13:00
(‎Closed on Sundays and public holidays)
3 minutes from Yau Ma Tei Station,Exit A1

Unit 15C, Gateway ts, 8 Cheung Fai Road,

Tsing Yi, N.T., Hong Kong

(Please register at lift lobby and use Lift 14 or 15 to reach Synnex Service Centre)

( Book Now )

Mon- Fri: 9:00AM~1:00PM and  2:00PM~6:00PM

(1:00PM- 2:00PM Lunch hour)

(‎Closed on Saturday, Sundays and public holidays)
15 minutes from Tsing Yi Station, Exit A2

HTC Free Courier Service

Hong Kong: (852) 3077-5588
Macau: (853) 6262-6390

Service time:
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 9:00 AM – 1:00 PM

Free courier service will be available within the warranty period. The service is only apply to Hong Kong and Macao, not including Ma Wan, outlying islands and restricted areas. For walled village, need customer to provide address for HTC to check whether delivery is applicable.
Macao service is bounded by the terms & conditions.( Please contact Customer Service Hotline for further inquiry)"

With in the warranty period, Free Smartphone Loan Service will be available during repair

HTC Authorized Collection Point


Shop Address Telephone Opening Hours
WAH FUNG COMPUTER SERVICE (MACAU) LTD Alameda Dr. Carlos D'Assumpcao, 258 Edf. Kin Heng Long Plaza, 11 Andar A, Macau. (+853) 28723357 Monday to Friday 9:00AM~12:30PM , and
Closed on Saturday, Sundays and Public Holidays