What is my order status?
You can view your order status by looking up your order.
What payment methods can I use?
We accept Visa® and MasterCard® only.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
- The card has expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
When will my credit card be charged?
You will be billed after your order confirmed. This includes any pre-order or backordered products.
How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: " Synnex Technology International (HK) Limited ". Synnex is HTC HK E-store authorized seller and payment recipient.
How do I get a copy of my invoice?
When we shipped out the order, you will receive e-mail with invoice attached. You also can Click here to look up your order and print a copy of your invoice.
How do I start a new order?
Click here to visit our homepage and start a new order. Because our site uses cookies, you may see some items in your cart that you no longer want. Please verify the added to cart items before proceed to checkout.
How do I update my credit card when my preorder authorisation has failed?
When you order using a credit card, you will not be billed until the product is dispatched and/or shipped. Your credit card authorisation may expire prior to the product being dispatched. If the authorisation on your preordered product has expired when the product is dispatched, you can re-authorise your credit card or change to a different credit card to purchase your preordered product.
Once your preorder authorization has expired, you must look up your order and reauthorize your credit card to complete the purchase.
What is the refund policy?
We will not accept the refund request once order confirmed. Any problems, contact Customer Service for help.
Shipping Information
Has my order shipped?
Click here to look up your order and see the shipping status.
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order in system. Please contact Customer Service for help.
What is delivery charges and delivery lead time?
We charged HK$30 per each order. Charge will be waived if order amount HK$200 or above. Order will ship out by courier within 3 working days after order confirmed except the pre-order items (working days didn’t include Sat, Sun and public holidays)
More questions? Back to Main Help Page
Technical Assistance
How do I get technical support for my product?
Please visit www.htc.com/hk-en/support
Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.
Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.
How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom, click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.
If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.
If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.
Privacy and Security
What is your privacy policy?
Click here to view HTC privacy policy.
Still need help?