Enterprise Customers
2024 proved another commercially challenging year, with decelerating growth in the consumer goods market amid a subdued global economy and inflation remaining above pre-pandemic levels. Despite this, HTC manifested good performance over the year, with product launches from all of our business areas that raised the bar of innovation and garnered wide recognition.
HTC VIVE’s mission is to combine innovative technologies with customer needs and expectations to unleash boundless imaginations to improve people’s lives and solve problems for business and society. HTC VIVE continues to listen to customers’ needs. Whether it is a well-known multinational enterprise, a small company, or a professional user, HTC VIVE is committed to designing top-notch headsets that meet customers’ needs while providing professional software, platforms, and services to create the world’s best immersive experience. Helping businesses face today’s critical challenges while enabling quick and easy access to VR.
Protection of Customer Privacy
HTC is committed to strictly adhering to customer contracts and non-disclosure agreements. We have established policies and internal control mechanisms to rigorously safeguard the information provided by our customers, including confidential data related to customer patents, intellectual property, and personal information. HTC enters into non-disclosure agreements with customers and suppliers and incorporates customer information and personal information protection courses into new employee training to ensure that every employee understands the importance of confidentiality.
HTC continuously monitors the personal data protection laws and regulations in various countries and is committed to improving personal information protection measures. Since 2018, we have launched a personal information management system and, in 2020, provided communication channels for users to exercise their rights and a user cookie management center to protect users' personal information in compliance with the California Consumer Privacy Act (CCPA). In 2023, we adjusted internal procedures and privacy statements to comply with the updated CCPA. In 2024, HTC further incorporated key content from UK Age Appropriate Design Code and California Age-Appropriate Design Code Act into the documents of the personal information management system to strengthen the protection of children's privacy. There have been no incidents of violating customer personal information protection rights or compromising customer data that would harm customer interests in 2024.
Customer Satisfaction Management
HTC has established “Customer Satisfaction Management Procedure” to meet the specific needs of all our customers and to respond to customer expectations and requests. A Quarterly Business Review is made to determine customer satisfaction. Each Business Unit proposes corrective action for any nonconforming project and regularly track any action taken to ensure that the customer has been perfectly satisfied. We have designated a department to regularly collect HTC ESG information for communication and response.
