My apps are not working

You may be experiencing any of these issues:

App does not launch
App crashes or force closes during use
App does not work as intended
App freezes or does not respond

Most third-party app-related issues can be resolved by updating the app or the phone.

Follow these steps:

Open the Google Play Store app.
Tap the Menu icon and select My apps & games.
Tap Installed. You'll see a list of apps installed on your phone.
Tap the app you want to update.
Note: To apply all available app updates, tap Update All.
Tap Update.
If prompted, tap Accept.

Power cycling your phone may help to solve the issue. Follow these steps:

Press and hold the POWER button until the Phone Options appear.
Tap Power Off and wait for the phone to fully turn off.
Wait for a few moments, and then turn the phone on by pressing and holding the POWER button.

Clearing an app's data may resolve issues with the app. This includes user data associated with the app such as settings, saved information, or other configurations. Follow these steps:

Go to Settings > Apps.
Find the app that is experiencing the issue.
Tap Storage > Clear data.
Tap OK.

For pre-installed apps, check if the app is disabled. Follow these steps:

Go to Settings > Apps.
Find the app that is experiencing the issue.
If the application is disabled, tap Enable.

Ensure the phone is fully updated. Follow these steps:

Go to Settings > About > Software updates. The exact path may differ depending on your phone.
These are the typical paths:
- Settings > About > Software updates
- Settings > System updates > HTC software update
- Settings > AT&T Software Update
Tap Check now to check for updates.
- If an update is available, follow the onscreen instructions.
- If no update is found, confirm the phone is on the latest software version. Go to Settings > About > Software information.

A factory data reset can also resolve some software issues.

Note: Factory Reset Protection may be enabled. Before taking the following steps, ensure you have the login information of the main Google account that is logged into the phone or you will be unable to use the phone.

Go to Settings, and then tap Backup & reset.
Tap Factory data reset or Reset phone.
Tap Reset phone or OK.

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