Troubleshooting: Audio Output and Media Volume

If you’ve previously played media in the Google Chrome browser, you may experience the following while playing media in an app
(such as Music or YouTube):

  • Audio only plays back from the top speaker.
  • Pressing the volume buttons does not adjust the media volume.

If any of the above occurs, please update your Google Chrome browser to the latest version (35.0.1916.122 or higher).

If you temporarily don't have Internet access and can't update, close the Google Chrome browser. Press the Recent Apps button (that’s next to the Home button), and then drag Google Chrome up to close it.