You may be experiencing any of these issues:

• 'Safe mode' displays on bottom of the Home screen.
• You cannot make calls or receive calls or access the internet.
• Some third-party apps do not start.

Safe mode can be activated automatically for these reasons:

• Third-party app preventing the device from starting
• Case touches the keys
• Accidentally touching keys while device is starting
• Keys are stuck
• Phone is connected to USB cable and encounters an error
• Device is rooted

Restarting the device and pressing no keys should turn off Safe mode. If this does not turn off Safe mode, follow these steps:

1. Verify the phone is unplugged and not charging.
2. Remove the battery (if applicable) and SIM card.
3. Wait 20 seconds, and then re-insert the SIM card and battery.
4. Make sure that your case does not press any keys.
5. Press each key a few times, to check it is not stuck.
6. Turn on your phone.
   Do not press keys while it starts up.
7. If your phone starts in Safe mode, uninstall all recently downloaded apps.
8. Restart your phone.
   Note: If your phone starts normally, the issue was with an app. See My apps are not working.

9. Wipe the cache partition. See How to wipe your cache partition.