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My browser is stuck on Safe Search

You may be experiencing any of these issues:

  • The Safe Search setting is stuck on 'strict'.

  • The Safe Search setting does not change or save.

  • Some images or pages do not display due to Safe Search. 

Turning off the security app Web Guard may resolve the issue. If this app is installed on your phone, turn it off.

 

Changing the YouTube app's settings may resolve the issue. Follow these steps:

  1. Open the YouTube app. 
  2. Navigate to Menu > Settings > Search > SafeSearch Filtering. 
  3. Tap to change the filter level. 
Changing your browser's cookie setting may also resolve the issue. Follow these steps:
  1. Open your preferred web browser. 
  2. Navigate to Menu > Settings.
  3. Check that cookies are enabled.

    NOTE: If your phone is using Android 4.0, navigate to Privacy and security > Accept cookies and check the box.
  4. In your browser, navigate to Google.com.
  5. Scroll to the bottom of the web page.
  6. Tap Settings.
  7. Under SafeSearch Filters, select the appropriate filter. 
  8. Scroll to the bottom and tap Save. 
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