You may be experiencing any of these issues:

• You receive a "Tell HTC Message" returning to the home screen.
• You receive an error message when returning to the home screen stating HTC Sense Home has crashed.
  

An issue was discovered in HTC Sense Home version v7.50.737501 that would cause HTC Sense Home to crash periodically when returning to the home screen. This affects HTC phones upgraded from Android 5.0 (Lollipop) to Android 6.0 (Marshmallow). Phones that featured Android 6.0 natively are not affected. The most commonly affected phones are:

• HTC One (M7)
• HTC One (M8)
• HTC One M9

Ensure the phone is fully updated, by following these steps:

1. Go to Settings and select System Updates. The exact path will differ depending on your phone.
   These are the three typical paths:
   
   Settings > System updates > HTC software update
   Settings > Software update
   Settings > AT&T Software Update
   
   
2. Select HTC Software Update to check for new updates.
   If an update is available, follow the on-screen prompts to download and install the update.
   If no update is found, confirm that the phone is on the latest software version by navigating to Settings > About > Software Information.

Follow these steps to perform the Clear Data function on the HTC Sense Home application:

1. Go to Settings > Apps.
2. Locate and tap Sense Home.