Stakeholder Engagement - HTC

Stakeholders Engagement

HTC treats communication and interaction with our employees, customers, suppliers, and external stakeholders very seriously. We hope to create a close understanding with our sustainability partners through engagement, cooperation and interaction, and to have an influence on society through sharing and learning.

HTC has established a number of communications channels to maintain good interaction, and the relevant units are responsible for collecting suggestions from stakeholder according to their relevance and potential impact on HTC operations. The suggestions and responses are regularly disclosed in the ESG reports and incorporated in our future plans for improvement.

Diversified Communication Channels

	Concern Topics	Communication Channels
	Corporate governance Innovation Management Economic Performance ESG Management Regulation Compliance Social Investment and Contribution	Shareholder conference. Yearly Annual report. Yearly Monthly revenue statement. Monthly Visiting investors. Irregular Market Observation Post System. Irregular Investor Relationship Website. Standing Spokesperson. Standing
	Corporate Governance Economic Performance Customer Privacy, Safety and Health Management Innovation Management Information Security and Privacy Protection Circular Economy and Product Life Cycle Climate Change	Consumers(Daily ongoing): Local service contact channels in 10 languages to provide customers with timely communication and assistance. Websites in different languages for customers to give feedback and to access information in a real-time manner (60 websites). Dedicated email boxes for different functions (Support, Copyright, Security, etc.) to provide convenient customer contact with HTC. Automated support survey invitations to collect customer satisfaction feedback. Immediate corrective actions in place based on customer’s insights. Enterprise Customers: Reply to customer inquiries. From time to time Customer audit and replies to customer’s questionnaires. By customer request Meeting the customer requirements about environmental and ESG. By customer request
	Regulation Compliance Economic Performance Talent Attraction and Retention Human Right, Diversity and Inclusiveness Occupational Safety and Health Salary and Benefits Training and Career Development Employment/ Labor Relationship	Department quarterly meeting. Irregular One-on-one interview with supervisors. Irregular Annual performance appraisal/ interview. 2/ Yearly New employee orientation. 2/Monthly Employee assistance hotline and mailbox, Health Center, Employee Aid Scheme. From time to time Labor-management meeting. Quarterly
	Regulation Compliance Economic Performance Information Security and Privacy Protection Climate Change Circular Economy and Product Life Cycle Sustainable Supply Chain Occupational Safety and Health Innovation Management	Suppliers: Supplier communication conference. Irregular Guidance and audit for suppliers. Yearly Cooperation project with suppliers for addressing ESG and greenhouse gas issues. Yearly Contractors: Induction training Weekly Patrol inspection in the facility. Irregular Coordinative organization meetings. Quarterly
	Economic Performance Innovation Management Corporate Governance Integrity Management Regulation Compliance ESG Management Climate change Human Right, Diversity and Inclusiveness	Official document, E-mail, Visit and regulations database. Irregular Meeting such as Forums、Seminars…etc. Irregular
	Waste Management Climate Change Energy Management Information Security and Privacy Protection Regulation Compliance Water Resource Management Social Investment and Contribution Human Right, Diversity and Inclusiveness Talent Attraction and Retention	Positive employee engagement in public interest activities. Irregular HTC cooperation with governmental agencies and non-profit organizations in eco, environmental and other public welfare activities. Irregular Attending academic conferences, interviews or questionnaires Irregular