Answers to some common questions

• Top 10 FAQs
• Applications
• Bluetooth
• Audio and Ringtones
• Compatibility
• Connectivity and Internet
• Display
• General and Others
• GPS
• Messaging
• Multimedia
• Phone
• Power and Battery
• Settings
• Synchronization
• System and Upgrade

Top 10 FAQs

• Q:Does the built-in browser support Adobe Flash?

  A:

  Yes. The pre-installed browser in your handset supports Adobe Flash.NOTE: An internet connection (Wi-Fi, GPRS/3G, etc.) is required to access this service. Your operator may charge for using GPRS/3G.

• Q:How do I setup multiple numbers in a single contact?

  A:

  To add multiple numbers (mobile, work, home) in a single contact, please press All programs > People > long press a contact that you want to add multiple numbers to, then tap Edit contact > Add > Phone, and then select a phone type to add a new contact number . Tap the number into the box and when you are finished, tap Save.To create a new contact with multiple numbers, please press All programs on the Home screen > People > MENU > New contact to add a new contact, then tap Add > Phone. Then select a phone type to add a new contact number. Tap the number into the box and when you are finished, tap Save.NOTE: All programs is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.

• Q:How do I setup an extension number in a contact's information?

  A:

  You may setup an extension number by typing "," plus the extension number after the phone number. Please press All programs > People > tap and hold the contact you want to edit, tap Edit contact and then tap the number you want an extension number added to. Type "," after the number and add the extension number.For example, to add the extension 1234 to phone number 555-7169, enter the following: 555-7169,1234NOTE: All programs is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.

• Q:Which Bluetooth profiles and functions does the phone support?

  A:

  The phone supports the following Bluetooth Profiles: Bluetooth Headset, Handsfree, A2DP, FTP and AVRCP profiles, as well as other standard profiles.

• Q:How do I turn off the screen timeout when I'm using Wi-Fi?

  A:

  To turn off the screen time-out when you're using Wi-Fi, please press MENU on the Home screen, then tap Settings > Wireless & networks > Wi-Fi settings > press MENU > Advanced > Wi-Fi sleep policy. From this menu you may choose the following options:• After 15 min• Never when plugged in• NeverNOTE: For the best battery performance, use the shortest convenient timeout option. Avoid the Never timeout setting: it can drain your battery quickly and risks leaving a permanent image on your screen.

• Q:What are my phone's specifications?

  A:

  To check your phone's specifications, you may check your User Manual in the Specifications section near the end of the manual. Or you may check the Products tab in our website, then choose your phone model and click specifications.

• Q:Will I lose all my calendar events, contacts and emails if I have to perform a factory reset?

  A:

  Warning: Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.Yes, you will lose your data on the phone. However if you have set up a Google account on your phone, your data is synchronized and backed up on your Google account.To setup a Google account, please press MENU on the Home screen, then tap Settings > Accounts & sync > choose Add Account > Select Google then tap Next > follow the onscreen instructions to enter the account information. Your Google account will automatically sync with your contacts, calendar and Gmail.NOTE1 : You need a valid Google account and an internet connection (Wi-Fi, GPRS/3G, etc.) to access this service. Your operator may charge for using GPRS/3G.NOTE 2: To backup all of your personal information on your phone, please refer to "How do I backup my phone"

• Q:Why does the phone heat up when I’m charging the battery or when I’m making long calls?

  A:

  When using your phone for prolonged periods of time, such as when you’re talking to the phone, charging the battery, browsing the web or using navigating software, the device may become warm. In most cases this is normal and therefore should not be interpreted as a problem with the phone.

• Q:How can I edit my signature on my email account?

  A:

  To change your signature on the default email application in HTC Sense, please press All programs on the Home screen > Mail > MENU > More > Settings > General settings > Signature to edit your own signature.To change your signature in your Gmail account please press All programs on the Home screen > Gmail > MENU > Settings > Signature to edit your own signature. NOTE 1: All programs is the icon on the lower left triangle on your home screen that opens the phone's application menu.NOTE 2: The email program on your phone is different from the Gmail application and thus has different settings.

• Q:How do I set a ring tone for incoming calls?

  A:

  There are 2 ways to setup a ring tone for incoming calls.1. Press MENU on the Home screen, then tap Settings > Sound & display > Phone ringtone. Tap the ring tone you want to use on the list, and then tap OK.2. You can also use MP3 as a ring tone. To setup MP3 as your ringtone, please use the micro USB cable to connect the phone to a USB port on your computer. The Connect to PC dialog box displays and prompts you to choose Disk drive > Done. Your phone’s SD card is mounted as a drive on your computer. You can now copy MP3s to the SD card. After you have finished copying, open the notifications panel (by touching and then dragging the status bar down) on your device, then in the Notifications panel, touch Charge only. Please press All programs > Music > tap the music you want to share (the music will start playing) > press MENU > Set as ringtone. You can set the MP3 as a Phone ringtone, Contact ringtone or you can select Trim the ringtone. NOTE: All programs is the icon on the lower left triangle on your home screen that opens the phone's application menu.