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I lost the CD that came with my device, where can I get a copy of ActiveSync? more

ActiveSync is a free download that can be found on the Microsoft website: http://www.microsoft.com/windowsmobile/ActiveSync/default.mspx Was this helpful? Yes | No

ActiveSync is not recognizing my device, what should I do? more

• Be sure that you have not connected your device to your PC before you installed ActiveSync. If you did plug in your device before installing, uninstall ActiveSync and start the process over ensuring that you do not plug your device in until after ActiveSync has been installed.
• Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first.
• Unplug your device from the PC for a few seconds and then plug it back in
• Perform a Soft reset on the device while it is plugged into the PC
• On the device, go to Start>Settings>Connections>USB to PC and check the “Enable advanced network functionality”.

Was this helpful? Yes | No

How do I install Microsoft ActiveSync/Windows Mobile Device Center (WMDC)? more

Insert the “Getting Started” CD that came with your device into your PC and follow the prompts. Note: The disk will detect what operating system you have and what sync software you have loaded. If you already have ActiveSync installed on your PC, it will not give you an option to install it from the disk (same for WMDC) until it has been removed from your PC. Was this helpful? Yes | No

What are the options for external memory for my device? more

The device can support up to 8MB MicroSD. Was this helpful? Yes | No

How can I tell how much free memory I have left on my device? more

On your device, go to: Start > Settings > System tab > Memory Was this helpful? Yes | No

I want to sync my device with my MAC, am I able to use ActiveSync to do this? more

ActiveSync is NOT compatible with the MAC OS. While you are unable to use ActiveSync, there is 3rd party software that will allow you to sync with a MAC. Was this helpful? Yes | No

Is it possible to sync data wirelessly without a wireless data connection? more

Yes, you can use Bluetooth or IrDA to sync with your PC via ActiveSync or another device which also supports Bluetooth or IrDA. It is also possible to sync directly with an Exchange 2003 Server. Was this helpful? Yes | No

I am unable to load a 3rd party application on my device. What can I do? more

Verify that there is enough memory available on your device by going to: Start > Settings > System tab > Memory. Note: You need at least 5MB of Storage and Program Memory available at all times in order for the device to function properly.

Some applications can be installed and run from a MicroSD card; try installing the application on a MicroSD card. Was this helpful? Yes | No

How do I set up ActiveSync/Windows Mobile Device Center? more

Once ActiveSync/Windows Mobile Device Center is installed and your device is connected to your PC, you will be presented a configuration Wizard that will take you through the set up. Was this helpful? Yes | No