Product Support
Choose a category:
- Applications
- Audio and Ringtones
- Bluetooth
- Camera
- Compatibility
- Connectivity and Internet
- Contacts
- Display
- General and Other
- GPS
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- Multimedia
- Password
- Phone
- Power and Battery
- Settings
- Storage Card
- Synchronization
- System and Upgrade
- Tips and Tricks
- Watch
Tips and Tricks
- From the Today Screen more
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See the menu of programs, applications and settings
Tap Start.
Customize the Today screen, including the background image
Start > Settings > Personal Tab > Today.
Display owner information on the My Info screen
Tap Start > Settings > Personal tab > Today. On the Items tab, select the Owner Info check box.
Move cursor or highlight items on the screen
Use the center navigation key.
Open or select items
Use the included stylus.
Open Phone Screen
Press the Send/Talk button.
Make call
Tap numbers to dial > tap the Send/Talk button.
Call selected name or number
Go into contacts, highlight the contact and press Send or tap name.
Turn mute on/off during call
Select Mute/Unmute.
Switch between Speakerphone and earpiece during a call
Select Speaker Phone on/off.
Change volume during a call
During a call or when playing music, scroll up or down with the slide button (located on the upper left side of the device) to adjust the sound volume.
Change the time
Touch the clock.
Set the alarm
Touch the clock > tab Alarms.
Access the internet
From the home screen select the internet icon.
Access Mail
From the home screen select the mail icon.
Add a program on the programs tab
Touch an empty slot to add a favorite program. Touch All Programs to access the complete list of programs installed on your device and select a program to launch.
Remove a program on the programs tab
Touch Remove to choose which program to remove from the Programs tab.
Open a program on the programs tab
Touch a program icon to open the corresponding program.
Access Weather
From the home screen select the Weather icon.
Add a City in Weather
On the weather icon Menu > Add Location Remove a City in Weather On the weather icon Menu > Remove Location.
Change temperature format
On the weather icon Menu > Choose Celsius or Fahrenheit.
Adjust the ringer volume
When receiving an incoming call, use the slide button to silence the ringer.
Align Screen
Start > Settings > System Tab > Screen > select Align Screen.
Change font size to see more/less content on the screen
Start > Settings > System Tab > Screen > Text Size tab; use the onscreen slider to adjust the text size.
Return to the Today Screen
Press End button (unless on a call) or Tap X on any screen.
Change the sleep settings
Start > Settings > System tab > Power. On the Advanced tab of the Power settings screen, you can specify when your device turns off (to conserve battery power).
Switch to/from sleep mode
Press the Power button once.
Access Camera and video
From the home screen select the Photos and Video icon.
Launch Camera program
Touch the Camera icon to launch the Camera program in Photo mode and take photos.
Launch the Video Camera
Touch the Video Camera icon to launch the Camera program in Video mode and capture videos.
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Access onscreen keyboard
While in application, tap Keyboard icon at bottom of screen.
Access Letter Recognizer / Transcriber.
While in application, tap arrow next to Keyboard icon, choose input method.
Type a single uppercase letter
Tap Shift and then the corresponding key.
Exit program in use
Tap the “X” in the upper right corner of the display
Open the Start Menu
Tap Start. Was this helpful? Yes | No - Calendar and Contacts more
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View or edit calendar appointment
Tap calendar icon on today screen, highlight the appointment and then tap Menu>Edit.
Add a new calendar entry
Select Day/Week/Month> Menu > Select New appointment > enter the desired information, then select Appointment > Save.
Delete an appointment.
Select Appointment >Menu> Delete.
Move between days
Tap the desired day from the Date bar or Select Day / Week/ Month/Year Soft key.
Add a picture or assign a ring tone to a New contact
Tap Start > Contacts. Tap New and enter the contact information. In the list of contact information, youll see where you can add a picture or assign a ring tone to a contact. When finished, tap OK.
Have the time entered automatically in Day view for a new appointment
Tap the time slot for the new appointment, and tap Menu > New Appointment.
Create a contact from Call History
Select the phone number and tap Save to Contacts from the shortcut menu. Was this helpful? Yes | No - From the Today Screen more
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See the menu of programs, applications and settings
Tap Start.
Customize the Today screen, including the background image
Start > Settings > Personal Tab > Today.
Display owner information on the My Info screen
Tap Start > Settings > Personal tab > Today. On the Items tab, select the Owner Info check box.
Move cursor or highlight items on the screen
Use the center navigation key
Open or select items
Use the included stylus.
Open Phone Screen
Press the Send/Talk button.
Make call
Tap numbers to dial > tap the Send/Talk button.
Call selected name or number
Go into contacts, highlight the contact and press Send or tap name.
Turn mute on/off during call
Select Mute/Unmute.
Switch between Speakerphone and earpiece during a call
Select Speaker Phone on/off.
Change volume during a call
During a call or when playing music, scroll up or down with the slide button (located on the upper left side of the device) to adjust the sound volume.
Change the time
Touch the clock.
Set the alarm
Touch the clock > tab Alarms
Access the internet
From the home screen select the internet icon
Access Mail
From the home screen select the mail icon.
Add a program on the programs tab
Touch an empty slot to add a favorite program. Touch All Programs to access the complete list of programs installed on your device and select a program to launch.
Remove a program on the programs tab
Touch Remove to choose which program to remove from the Programs tab.
Open a program on the programs tab
Touch a program icon to open the corresponding program
Access Weather
From the home screen select the Weather icon.
From the home screen select the Weather icon.
On the weather icon Menu > Add Location
Remove a City in Weather
On the weather icon Menu > Remove Location
Change temperature format
On the weather icon Menu > Choose Celsius or Fahrenheit.
Adjust the ringer volume
When receiving an incoming call, use the slide button to silence the ringer.
Align Screen
Start > Settings > System Tab > Screen > select Align Screen
Change font size to see more/less content on the screen
Start > Settings > System Tab > Screen > Text Size tab; use the onscreen slider to adjust the text size.
Return to the Today Screen
Press End button (unless on a call) or Tap X on any screen.
Change the sleep settings
Start > Settings > System tab > Power. On the Advanced tab of the Power settings screen, you can specify when your device turns off (to conserve battery power).
Switch to/from sleep mode
Press the Power button once.
Access Camera and video
From the home screen select the Photos and Video icon
Launch Camera program
Touch the Camera icon to launch the Camera program in Photo mode and take photos
Launch the Video Camera
Touch the Video Camera icon to launch the Camera program in Video mode and capture videos.
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Access onscreen keyboard
While in application, tap Keyboard icon at bottom of screen.
Access Letter Recognizer / Transcriber
While in application, tap arrow next to Keyboard icon, choose input method.
Type a single uppercase letter
Tap Shift and then the corresponding key.
Exit program in use
Tap the "X" in the upper right corner of the display.
Open the Start Menu
Tap Start.
Was this helpful? Yes | No - Calendar & Contacts more
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View or edit calendar appointment
Tap calendar icon on today screen, highlight the appointment and then tap Menu>Edit.
Add a new calendar entry
Select Day/Week/Month > Menu > Select New appointment > enter the desired information, then select Appointment > Save.
Delete an appointment
Select Appointment > Menu > Delete.
Move between days
Tap the desired day from the Date bar or Select Day/Week/Month/Year Soft key.
Add a picture or assign a ringtone to a New contact
Tap Start > Contacts. Tap New and enter the contact information. In the list of contact information, you’ll see where you can add a picture or assign a ringtone to a contact. When finished, tap OK.
Have the time entered automatically in Day view for a new appointment
Tap the time slot for the new appointment, and tap Menu > New Appointment.
Create a contact from Call History
Select the phone number and tap Save to Contacts from the shortcut menu.
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Open Phone screen
Tap the Send/Talk key.
Make a call
Tap numbers to dial on the screen then tap the Send/Talk button.
Call selected name or number
Slide to People in TouchFLO 3D and select your contact from your favorites or tap All People to see all contacts.
Turn mute on/off during call
Tap the Mute icon on the Call Status screen.
Switch between Speakerphone and earpiece during a call
Tap the Speaker icon on the Call Status screen.
Change volume during a call
Use the up/down volume button on the side of the device during a call.
Adjust the ringer volume
Use the up/down volume button on the side of the device anytime and select Ring Volume via the arrow/tab at the top.
Silence an incoming call
Tap the Mute Ring icon on screen, or simply turn the device over on its face.
Write a quick note while on a call
Pull the stylus out of the device while on the call -- this will launch the notes application so you can jot down notes from your call.
View phone call logs
Start > Phone > tap Call History icon.
Place a call using Voice Command software
Tap and hold the Phone button until you hear the beep -- clearly say “Callcontact.” Was this helpful? Yes | No - Browser more
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Open Browser
Tap Start> Internet Explorer.
Browse to Web address
Type in Web address in address bar that appears at top of screen.
Set a Home page
Internet Explorer screen, enter the desired Web page address and then tap the green arrow to go to the page. Tap Menu > Tools > Options > General tab. Do one of the following:- To use the displayed page as the Home page, tap Use Current
- To use the default Home page, tap Use Default
Zoom in and out of a web page by double-tapping the screen.
Move around a web page
Dragging your finger in any direction. Was this helpful? Yes | No - Phone more
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Open Phone screen
Tap the Send/Talk key.
Make a call
Tap numbers to dial on the screen then tap the Send/Talk button.
Call selected name or number
Slide to People in TouchFLO 3D and select your contact from your favorites or tap All People to see all contacts.
Turn mute on/off during call
Tap the Mute icon on the Call Status screen.
Switch between Speakerphone and earpiece during a call
Tap the Speaker icon on the Call Status screen.
Change volume during a call
Use the up/down volume button on the side of the device during a call.
Adjust the ringer volume
Use the up/down volume button on the side of the device anytime and select Ring Volume via the arrow/tab at the top.
Silence an incoming call
Tap the Mute Ring icon on screen, or simply turn the device over on its face.
Write a quick note while on a call
Pull the stylus out of the device while on the call -- this will launch the notes application so you can jot down notes from your call.
View phone call logs
Start > Phone > tap Call History icon.
Place a call using Voice Command software
Tap and hold the Phone button until you hear the beep -- clearly say "Call contact."
Was this helpful? Yes | No - Browser more
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Open Browser
Tap Start > Internet Explorer.
Browse to Web address
Type in Web address in address bar that appears at top of screen.
Set a Home page
Internet Explorer screen, enter the desired Web page address and then tap the green arrow to go to the page. Tap Menu > Tools > Options > General tab. Do one of the following:- To use the displayed page as the Home page, tap Use Current
- To use the default Home page, tap Use Default
Zoom in or out on web page
Zoom in and out of a web page by double-tapping the screen.
Move around a web page
Dragging your finger in any direction.
Was this helpful? Yes | No - Messaging more
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Access the mailbox
Start > Messaging.
Open selected message
Tap on the message.
Compose new message
Start > Messaging > Select type of messaging account > Menu > New.
Reply to message
Select the message > select Menu > Reply.
Reply to All
Select the message > select Menu > Reply > Reply to all.
Forward a message
Select the message > Menu > Reply > Forward.
View phone call logs
Start > Phone > Menu > Call History icon.
Access addresses and phone numbers from Contacts
Tap Contacts.
Check spelling
Tap Menu > Spell Check.
Check voice mail messages
Tap and hold the 1 key, follow prompts
Was this helpful? Yes | No - General Tips more
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Soft Reset
While the device is powered on, insert the stylus into the Reset button located on the bottom of the device.
Hard (Factory) Reset
Select Start < Settings < System > Clear Storage. Type 1234 in the box and tap Yes. Note: This will erase all information on the device and restore it to factory setting.
Send a Digital Photo or video
From today screen, tap Start < Programs < Album < Select picture or video you want to send > Press Menu> press Send > Select email account you wish to use.
Turn On/Off Bluetooth
Start < Programs < Comm Manager tap the Bluetooth Icon.
Turn On/Off Wi-Fi
Start < Programs > Comm Manage tap the WiFi Icon.
Turn On/Off flight mode
Start < Programs < Comm Manage tap Turn on Flight Mode/Turn off Flight Mode.
Modify the backlight time-out period
Tap Start < Settings < System < Power < Advanced
Close running programs and/or to free up additional memory
Tap the Task Manager shortcut (drop down icon in the upper right corner of the Today screen). Select desired action from drop down menu.
Automatically close applications when the “X” is tapped
Start < Settings < System tab < Task Manager < Button tab and select End Programs by tapping “X”
Reassign programs or shortcuts to program buttons
Tap Start < Settings < Personal tab < Buttons. Tap the button you want to reassign. In the Assign a program box, tap the program or shortcut you want to assign. Tap OK.
Change the ring tone
On the Phone screen, tap Menu < Options < Phone tab. In the Ring tone list, tap the sound you want to use and then tap OK.
View photos and video clips
To flip through photos and videos, swipe your finger upward or downward on the screen. You can also touch the Up/Down arrow to flip through photos and videos.
Zoom in on a picture
Slide your finger clockwise on an area to zoom in on that area.
Zoom out on a picture
Slide counterclockwise to zoom out, or double-tap to fit the whole photo to the screen.
Use custom *.wav, *.mid, *.mp3, or*.wma files as ring tones
Use ActiveSync or Windows Mobile Device Center (Vista Only) on your PC to copy the files to the /Windows/Rings folder on your device. Next, select the sound from the Ring tone list (Start > Settings > Personal tab > Sounds & Notifications > Notifications tab.
Was this helpful? Yes | No - Messaging more
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Access the mailbox
Start > Messaging.
Open selected message
Tap on the message.
Compose new message
Start > Messaging > Select type of messaging account > Menu > New.
Reply to message
Select the message > select Menu > Reply.
Reply to All
Select the message > select Menu > Reply > Reply to all.
Forward a message
Select the message > Menu > Reply > Forward.
View phone call logs
Start > Phone > Menu > Call History icon.
Access addresses and phone numbers from Contacts
Tap Contacts.
Check spelling
Tap Menu > Spell Check.
Check voice mail messages
Tap and hold the 1 key, follow prompts.
Was this helpful? Yes | No - General Tips more
-
Soft Reset
While the device is powered on, insert the stylus into the Reset button located on the bottom of the device.
Hard (Factory) Reset
Select Start > Settings > System > Clear Storage. Type 1234 in the box and tap Yes. Note: This will erase all information on the device and restore it to factory setting.
Send a Digital Photo or video
From today screen, tap Start > Programs > Album > Select picture or video you want to send > Press Menu > press Send > Select email account you wish to use.
Turn On/Off Bluetooth
Start > Programs > Comm Manager > tap the Bluetooth Icon.
Turn On/Off Wi-Fi
Start > Programs > Comm Manager > tap the Wi-Fi Icon.
Turn On/Off flight mode
Start > Programs > Comm Manager > tap Turn on Flight Mode/Turn off Flight Mode.
Modify the backlight time-out period
Tap Start > Settings > System > Power > Advanced.
Close running programs and/or to free up additional memory
Tap the Task Manager shortcut (drop down icon in the upper right corner of the Today screen). Select desired action from drop down menu.
Automatically close applications when the "X" is tapped
Start > Settings > System tab > Task Manager > Button tab and select End Programs by tapping "X".
Reassign programs or shortcuts to program buttons
Tap Start > Settings > Personal tab > Buttons. Tap the button you want to reassign. In the Assign a program box, tap the program or shortcut you want to assign. Tap OK.
Change the ringtone
On the Phone screen, tap Menu > Options > Phone tab. In the Ringtone list, tap the sound you want to use and then tap OK.
View photos and video clips
To flip through photos and videos, swipe your finger upward or downward on the screen. You can also touch the Up/Down arrow to flip through photos and videos.
Zoom in on a picture
Slide your finger clockwise on an area to zoom in on that area.
Zoom out on a picture
Slide counterclockwise to zoom out, or double-tap to fit the whole photo to the screen.
Use custom *.wav, *.mid, *.mp3, or*.wma files as ringtones
Use ActiveSync or Windows Mobile Device Center (Vista Only) on your PC to copy the files to the /Windows/Rings folder on your device. Next, select the sound from the Ringtone list (Start > Settings > Personal tab > Sounds & Notifications > Notifications tab). Was this helpful? Yes | No





