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General and Other

What is a Soft Reset and how is it performed? more

A soft reset basically resets the memory structure in the handheld. This recovers the device from memory conflicts, corrupted system service chains (mainly due to attempting hacks), memory leaks, and system lockups due to the "Fatal Exception" program errors. Removing the battery from the device while it is still powered on is NOT a soft reset and can actually damage the device.

A Soft Reset is performed by:
Remove the battery cover and the stylus from the device.
Insert the tip of the stylus into the reset hole located on the left side of the device (with the back of the device facing you) .
The device will reboot. Was this helpful? Yes | No

My display/screen's image is inverted, faded or discolored, what can I do to fix it? more

Perform a Soft reset by pressing the Stylus into the Reset hole located on the bottom of the device to the upper right of the USB port. If the screen issue persists, perform a Hard Reset. Was this helpful? Yes | No

My device won't recognize my SIM more

Verify with your wireless carrier that your SIM is active.
Remove and Reinsert the SIM in your device.
Soft Reset your device. Was this helpful? Yes | No

My device shows "No Service" or "Invalid SIM". What is wrong? more

If you are getting "Invalid SIM" this could mean that your SIM has not been activated by your wireless carrier. Please contact your carrier. If you are getting "No Service" try turning the device off and back on, changing locations and contacting your carrier to verify coverage. Was this helpful? Yes | No

Why does my device respond slowly, freeze and sometimes crash? more

The main reason for a device to slow down and crash is the lack of available memory. You will want to free up more memory so that the device can return to normal function.

This device offers a few options for managing memory.
There is a shortcut for the Task Manager on the upper right corner of the Today screen that allows you to view programs that are currently running and gives you the option to shut them down.
There is also an X-Button application that allows you to choose what action is taken when the X button is tapped (minimize or close). To access and change these settings, tap the Task Manager shortcut and choose Options from the drop down. The settings for the X-button can be found on the Button tab.
Note: When the "X" Button is not set to end running programs, tapping the "X" button will only minimize the program and it will still be running in the background using Memory.

Clear the History and Temp files in your browser:
In Internet Explorer go to Menu>Tools>Options>Memory Tab.
In Opera, got to Menu (lower right corner)>Settings>Privacy and select Delete History and Delete Cache. Was this helpful? Yes | No

What bands does my device support? more

UMTS: 850/1900/2100MHz
GSM/GPRS/EDGE: Quad Band, 850/900/1800/1900MHz).
HSDPA 3PP Release 5 Compliant. Was this helpful? Yes | No

Why am I not able to connect to GPRS/EDGE/UMTS/HSDPA? more

You may have traveled outside of the coverage area or you may have incorrect settings in your device. Perform a Soft rest on the device and is the issue remains, contact your wireless carrier for assistance. Was this helpful? Yes | No

What does a Hard Reset do and how is it performed? more

A Hard Reset restores the device to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain. To perform a hard reset
Access the Settings Tab>All Settings>System>Clear Storage
Follow the onscreen instructions. Was this helpful? Yes | No

When should I perform a Hard Reset? more

A hard reset basically returns your device to factory conditions, the device is restored to its default settings – the way it was when you first purchased it and turned it on.

Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain. This is a drastic step, and usually only as a result of some kind of hardware failure or gross system error. It should only be used if nothing else worked to recover your device. Was this helpful? Yes | No