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Synchronization

ActiveSync/Windows Mobile Device Center is not recognizing my device, what should I do? more

Be sure that you have not connected your device to your PC before you installed ActiveSync/Windows Mobile Device Center. If you did plug in your device before installing, uninstall ActiveSync/Windows Mobile Device Center and start the process over ensuring that you do not plug your device in until after ActiveSync/Windows Mobile Device Center has been installed. Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first. Unplug your device from the PC for a few seconds and then plug it back in. Perform a Soft reset on the device while it is plugged into the PC. On the device, go to Settings>All Settings>Connections>USB to PC and change the setting. Was this helpful? Yes | No

I lost the CD that came with my device, where can I get a copy of ActiveSync/Windows Mobile Device Center? more

ActiveSync is a free download that can be found on the Microsoft website: http://www.microsoft.com/windowsmobile/ActiveSync/default.mspx Windows Mobile Device Center is a free download that can be found on the Microsoft website: http://www.microsoft.com/windowsmobile/devicecenter.mspx Was this helpful? Yes | No

How do I set up ActiveSync/Windows Mobile Device Center? more

Once ActiveSync/Windows Mobile Device Center is installed and your device is connected to your PC, you will be presented a configuration Wizard that will take you through the set up. Was this helpful? Yes | No

Is it possible to sync data wirelessly without an AT&T wireless data connection? more

Yes, you can use Bluetooth to sync with your PC via ActiveSync/Windows Mobile Device Center or another device which also supports Bluetooth. It is also possible to sync directly with an Exchange 2003 Server. Was this helpful? Yes | No

ActiveSync/Windows Mobile Device Center is not recognizing my device, what should I do? more

Be sure that you have not connected your device to your PC before you installed ActiveSync/Windows Mobile Device Center. If you did plug in your device before installing, uninstall ActiveSync/Windows Mobile Device Center and start the process over ensuring that you do not plug your device in until after the application has been installed. Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first. Unplug your device from the PC for a few seconds and then plug it back in. Perform a Soft reset on the device while it is plugged into the PC. On the device, go to Settings>All Settings>Connections>USB to PC and change the setting. Was this helpful? Yes | No

I want to sync my device with my MAC, am I able to use ActiveSync or Windows Mobile Device Center to do this? more

ActiveSync and Windows Mobile Device Center are NOT compatible with the MAC OS. While you are unable to use Microsoft ActiveSync or Windows Mobile Device Center , there are 3rd party software that will allow you to sync with a MAC. Was this helpful? Yes | No

How do I install Microsoft ActiveSync/Windows Mobile Device Center (WMDC)? more

Insert the "Getting Started" CD that came with your device into your PC and follow the prompts. Note: The disk will detect what operating system you have and what sync software you have loaded. If you already have ActiveSync/Windows Mobile Device Center installed on your PC, it will not give you an option to install it from the disk until it has been removed from your PC. Was this helpful? Yes | No

Where can I find the latest firmware for my device? more

The latest firmware for your device can be found by going to www.htc.com/us and then select Support>T-Mobile HTC Touch Pro2™ >Software Downloads. Was this helpful? Yes | No