Product Support
- Applications
- Audio and Ringtones
- Bluetooth
- Compatibility
- Connectivity and Internet
- Display
- General and Other
- GPS
- Mechanical
- Messaging
- Multimedia
- Phone
- Power and Battery
- Settings
- Storage Card
- Synchronization
- System and Upgrade
- Tips and Tricks
General and Other
- Is there a “Select all” option on the device? more
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To select all files, select one file and then tap Menu > Edit > Select All.
Was this helpful? Yes | No - Why does my device freeze and sometimes crash? more
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The main reason for a device to slow down and crash is the lack of available memory. To free up memory, shut down applications that you are not actively using by going to Start > More > More > More > Task Manager > Menu > Stop. As memory is made available, the device will return to normal function.
Check the available system resources on the device. Start > More > More > Task Manager > Menu > System Info. For optimal usage have at least 10 MB of free memory for both storage and program memory.
Remove third-party applications. If the issue coincides with the addition of a third-party application, remove the application and try again. If the issue does not recur, do not run the third-party application on the device.
Perform a Soft Reset. Power off then power back on. If the device is frozen or locked up and cannot be powered off, pull the battery and wait 5 seconds then put the battery back and power on.
Was this helpful? Yes | No - Why am I not able to connect to the data network? more
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You may have traveled outside of the coverage area or have incorrect settings in your device. Perform a soft reset on your device and contact your carrier to verify coverage and device settings. Check to make sure the “Phone” is on in Communication Manager. Contact your service provider to verify the device has the correct access point name.
Was this helpful? Yes | No - How do I use my device as a modem? more
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Have an active USB or Bluetooth ActiveSync connection. On the device go to Start > More > More > Accessories > Internet Sharing > Connect (select USB or Bluetooth PAN*).
*Note: Bluetooth Pan will need the correct drivers on the PC to connect correctly; use will need to contact the PC manufacturer.
Was this helpful? Yes | No - How do I set a custom ringtone (MP3) on my device? more
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Using ActiveSync to move the file to your device by selecting Explore. Open the “Windows Mobile-based device.” Open the Windows Folder. Select the folder to place the mp3 in (either Application Data > Sounds or Storage Card, if applicable).
Was this helpful? Yes | No - How can I set up a custom tone for SMS, MMS, email, etc.? more
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Your device can only support .wav files for custom alerts.
Using ActiveSync to move the file to your device by selecting Explore. Open the “Windows Mobile-based device.” Open the Windows Folder. Select the folder to place the mp3 in (either Application Data > Sounds or Storage Card, if applicable).
To set the file as your ringtone, go to Start > More > Settings > Sounds > Select the file from drop down.
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